What is a Network Operations Center (NOC)?

What is a Network Operations Center (NOC)

What is a Network Operations Center (NOC) and why do IT consultants use it manage your business network?

Managed IT services providers use Network Operations Centers (NOC) a centralized location where IT support services technicians can support users and client networks with the help of remote monitoring and management (RMM) and professional services automation (PSA).

Many managed IT services providers (MSP) use this option to ensure all monitored endpoints have real time 24x7x365 uptime.  Some IT consultants have internal Network Operations Centers (NOC) or use a trusted partner.  You should always ask where the Network Operations Centers (NOC) is located as it can be Canadian, American or offshored.

What does a Network Operations Centers (NOC) do?

NOC has a team of IT support engineers and IT support technicians that are responsible for monitoring every endpoint possible within a managed network. This team of IT support services professionals monitor everything from infrastructure health and security. They also make adjustments to ensure all networks are running the most optimal performance possible.

NOC IT support services technicians are also responsible for other areas of the IT infrastructure such as application software installations including troubleshooting and updating, email management services, backup and storage management, Network discovery and assessments.

The team of NOC IT support services technicians is also responsible for policy enforcement, firewall and intrusion prevention system (IPS) monitoring and management, antivirus management, proactive patch management, threat analysis, optimization, traffic management, performance and improvement.

Is a Network Operations Centers (NOC) the same as an IT Support Services Help Desk?

Unfortunately, a Network Operations Centers (NOC) is not the same as an IT Support Services Help Desk. The main difference is that an IT Support Services Help Desk help desk is where all end-client interaction is managed. A Network Operations Centers (NOC) provides back end network maintenance and support.

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