Many businesses that provider business services such as managed IT services provide client with a 99.999% uptime guarantee however what is it worth and what does it mean to your business?
The uptime guarantee basically translates into a certain level of reliability and minimal downtime. When a company offers 99.999% uptime guarantee as part of their SLA (service-level agreement), it translates to down time of five minutes and 15 seconds per year.
Most business owners love to hear a guarantee of little downtime, there is the other side of coin to consider. Guaranteed uptime is not free and comes at a significant cost plus most companies do not require 99.999% guaranteed uptime.
Let’s use Google as an example. In 2013, Gmail was available 99.978% of the time. For most businesses, this was more than adequate. As for Microsoft 365, between July 2012 and June 2013, Microsoft reported quarterly uptime of 99.98%, 99.97%, 99.94% and 99.97%.
While businesses are constantly investing an increasing amount of their finances into technology, it is important to remember to budget for reliably. In order to achieve high reliability, there will be a significant investment of more servers, cloud services and software.
Business owners need to evaluate all this additional costs and weigh them against the risk of potential downtime and lost business.