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Top 10 Questions When Hiring a Managed IT Services Provider

Q. Are the phones live or do you always have to leave a voice mail and wait for someone to call you back?

A. 365 iT SOLUTIONS is live on the phones.  Our Managed IT Services are proactively monitored 24/7.

Q. Are they offering a guaranteed response time (SLA) to all IT Support issues?

A. We offer guaranteed response times for all our Managed IT Services clients.

Q. Are they consistently and proactively offer new ways to improve your network infrastructure?

A. We review our client networks every six months to look for new ways to help improve their network operations.

Q. Do they provide detailed invoices that clearly explain what you are paying for?

A. We provide detailed billing invoices that show what work was done during the billing period.

Q. Do they carry proper errors and omissions insurance as well as WSIB?

A.  Our company carries proper insurance as well as proper WSIB clearance.

Q. Do they guarantee to complete projects on time and on budget?

A. We offer project guarantees on all projects therefore it is fixed priced and guaranteed.

Q. Do they monitor your network 24/7 to keep the network running securely?

A. We monitor all Managed IT Services Client networks 24/7 ensuring up time and secure.

Q. Do they have a team of technicians on staff that are familiar with your network?

A. We have a professional team with all client networks documented in our Management Software.

365 iT SOLUTIONS is a leading IT consulting firm in Toronto. We provide industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

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