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Microsoft Teams Call Recording and Microsoft Teams Call Reporting

Many organizations are taking advantage of Microsoft’s new cloud-based phone system with the added ability of Microsoft Teams call recording and Microsoft Team call reporting.

Microsoft Teams Call Recording and Microsoft Teams Call Reporting (1)

How do I use Microsoft Teams call recording?

Organizations now can record in Microsoft Teams audio, screen sharing, and video that can provide valuable business insights.  This Microsoft Teams call recording solution will ensure compliance when recording in Microsoft Teams and it is designed to meet the ever-changing demands for compliance

What are the benefits of Microsoft Teams call recording?

  • No upfront costs for Microsoft Teams call recording. Microsoft call recording is a simple monthly recurring subscription. This allows organizations to spread the cost monthly with no large upfront costs, license fees, or technical support.
  • Cloud Connectivity for Microsoft Teams call recording. To compliment Microsoft cloud services, the call recording software is hosted in the cloud resulting in easy access to get your cloud solution up and running. It is as easy as connecting to your Microsoft Teams tenant.
  • No Maintenance for Microsoft Teams call recording. Organization gets the benefit that the solution is 100 percent on managed IT infrastructure resulting in no maintenance for the client, high availability, as well as removing the cost of maintaining the system inhouse.
  • No Upgrades for Microsoft Teams call recording. No upgrades and no downtime since the application is hosted and managed centrally therefore it will not affect the team’s productivity, workload, or add additional responsibility to your IT department or employee.
  • Easy Accessibility for Microsoft Teams call recording. Our solution is 100 percent cloud based allowing employees to access it from anywhere there with an internet connection which makes it an ideal productivity tool for remote workers or work-from-home (WFH).
  • Scalable Solution for Microsoft Teams call recording. Like all of Microsoft cloud services, the call recording solution is flexible and scalable to meet an organization every changing need as it can scale up or down to meet business demand.

Microsoft Teams Call Recording and Microsoft Teams Call Reporting (2)

What are the benefits of Microsoft Teams Call Reporting?

Successful organizations measure all parts of their business.  This allows them to continuously improve employee efforts and the client experience.  Our Microsoft Teams solution provides organizations the proper tools to capture and analyze business call information.

With access to key call metrics, organizations can proactively capture important information including key performance indicator (KPIs), employee performance, and scheduled call performance reports.  This will allow organizations to identify spikes in call traffic, unusual behaviour, and much more.

What are the benefits of Microsoft Teams call reporting?

  • Active Call Boards for Microsoft Teams Call Reporting. Organizations can access useful information on live call boards that will provide an overview of call and employee activity.
  • Lost Calls for Microsoft Teams Call Reporting. Did you customers hang up or drop a call? Now you can recover these business opportunities with reports that capture all call details including lost or dropped calls.  Now your team can call customers back as well as give you the opportunity to allocate adequate staff.
  • Review Historic information with Microsoft Teams Call Reporting. How is organization doing with call quality, time, and other metrics?  Organizations can confidently forecast company growth, schedule employees, and resources including extension allocation.  With proactive in-depth reports, organizations can have this information at their fingertips daily, weekly, and yearly.
  • Control Company Calls with Microsoft Teams Call Reporting. Are you losing business to customers on hold? Call reporting allows organizations to reduce wait times including the ability to move calls between queues, hunt groups, prioritize VIP callers, as well as bring ‘offline’ agents back online to tackle sudden spikes in traffic.

Successful organizations understand the power of real conversation when it comes to building successful client relationships.  With Microsoft Teams call recording and Microsoft Teams call reporting, organizations can manage calls and allocate the appropriate employees.  This results in less frustrated customers and staff.

365 iT SOLUTIONS  is a Toronto award-winning IT provider that is federally certified by the Canadian federal government under the CyberSecure Canada program.

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Small Businesses Are Wanted by Cybercriminals

Cyber security breaches are serious and cost billions per year which is why small business are wanted by cybercriminals.

As organizations and governments commit to making the internet more secure for businesses. This is good news as cyber security breaches including ransomware are costing businesses billions of dollars per year therefore it is very important organizations take this cyber security threat seriously.

Governments may be assisting at securing the network, but a cyber security strategy is ultimately the responsibility of the organization.  Approximately 22 percent of businesses discuss cyber security matters at management level and with a managed IT services provider.

Organization with inadequate data privacy practices are 80 percent more likely to suffer a data breach than organizations that put importance behind privacy practices and policies.

Organizations with low privacy scores lost approximately 600 percent more records than high privacy scoring organizations.

Educational and government websites are more likely to experience a breach than commercial sites as they are larger targets.  As there is are constant data breaches and increased data security awareness, confidence in cyber security is going away.  Organizations that fail to protect sensitive data will face serious negative consequences from the employees, clients, and the public.

In an interesting turn of events, third parties are responsible for most data breaches as the average organization has over 700 different vendors according to an auditor’s association.  They stated that third parties were responsible for 75 percent of data breaches.

Many organizations are behind data privacy requirements and they need to prioritize industry leading privacy practices.  This will reduce the risk of security incidents, data breaches, and demonstrate trustworthiness to clients.

Organization management must rank data theft as the biggest cyber security threats they face from malware, hackers, and rogue employees.

 

Is there a fear of cybersecurity and data breaches?

  • 16 percent of large organizations suffered from successful cyberattacks last year.
  • 12 percent of medium organizations suffered from successful cyberattacks last year.
  • 4 percent of small organizations suffered from successful cyberattacks last year.
  • 9 percent of organizations surveyed stated they had fallen victim to a phishing attack last year.

Organizations must understand that protecting intellectual assets, customer details, and financial information is vital for their business.  Identity theft remains a large threat for individuals and businesses therefore organizations must take steps to protect.   Cybercriminals rely on the information they harvest from organizations to perpetrate these kinds of cyberattacks.

Besides healthcare, professional services find themselves vulnerable including accountants and law firms as the hold a lot of financial information.  A cyber security breach there can seriously cause damage and embarrassment if they leak their client’s information.

Organizations need to protect themselves as well as their information with security IT security policies, IT security procedures, cyber security training, and a commitment to ensuring they invest into IT security yearly.

365 iT SOLUTIONS  is federally certified by the Canadian government under CyberSecure Canada certification.

Our free data breach scan today will look at the Darkweb to investigate if your passwords have been stolen in a data breach.

365 iT SOLUTIONS  is a leading an industry awarded Managed IT ServicesManaged Security ServicesTech Support ServicesCloud Services, IT Support ServicesIT Outsourcing Services,  Business continuity and disaster recovery (BCDR), and Cyber Security Training and Dark Web Monitoring.

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When Two-factor Authentication Is Not Enough

Interesting to see an article stating when two-factor authentication is not enough but this is a reality organization must face to understand their cyber security.

Two-factor authentication (2FA) or multi-factor authentication has been one of the best and most secure go to gold standard of cybersecurity.   Many are still adopting it at a fast rate however there still are many not using it.

There are many cyber security solutions and services out there, but you cannot build any security solution without two-factor authentication enabled.

In an interesting turn of events, a professor at the Rochester Institute of Technology professor suggested two-factor authentication (2FA) can be manipulated by bad cyber criminals.  His business article makes a strong case that managed IT services providers (MSP), IT departments, and other IT security professionals should not take this potential weakness for granted.

It is important to understand the fact that two-factor authentication (2FA) is not 100 percent guaranteed and by no means is this a reason to stop using it as no security tool or service is perfect.  Two-factor authentication (2FA) is still worth using as it still significantly decreases the likelihood of account compromises.

A recent The New York Times article stated that 2019 was a tough year for two-factor authentication (2FA) as many organizations were enabling two-factor authentication (2FA) thinking it was enough and ignored that a smart cybercriminal could still get access to your account.

When Two-factor Authentication Is Not Enough 1

So, where does two-factor authentication (2FA) stand today in 2021?

An online cyber security service recently caught up with a couple of noted cybersecurity experts for their thoughts on the current state of two-factor authentication (2FA) and there were some interesting points.

They all confirmed that two-factor authentication (2FA) is not perfect, but it is still safer than not using it at all.

The battle against cybercriminals and hackers is an ongoing battle with no sight of the end.  Organizations need to increase their spending on their IT cyber security budgets and also measure if the in-house team can handle all the new threats.

Whether and organizations is using two-factor authentication (2FA) or other any other technology such as biometrics, if an organization does not have the business culture about cybersecurity, then it will not matter what cyber security service you pick.

Corporate users are not always safe, and cybercriminals will find a way to access the network.  It is very important to continue cyber security education as well as changing your IT best practices as a regular routine.

Organizations need to increase spending on their IT infrastructure as well as hire the right IT professionals to keep the system and data secure.   Your IT partner should continue education in cyber security knowledge and skills.

The most potent weapon organizations and managed IT services (MSP) can deploy is not technology, it is educational.

When two-factor authentication is not enough?  There are ways to make it better.

When you use two-factor authentication (2FA) for security purposes, you usually gat an SMS message.  This message can be intercepted and decoded by cyber criminals.   To get around this, some organizations use Virtual Private Networks (VPN) connections on all devices as this will encrypt the data from point-to-point.

365 iT SOLUTIONS  is federally certified by the Canadian government under CyberSecure Canada certification.

Have Your Passwords Been Stolen in a Data Breach?

Our free data breach scan today will look at the Darkweb to investigate if your passwords have been stolen in a data breach.

365 iT SOLUTIONS  is a leading Cloud Services Providers Toronto and Managed Security Services Toronto.

365 iT SOLUTIONS  offers industry leading Managed IT ServicesManaged Security ServicesIT Support ServicesIT Outsourcing ServicesTech Support ServicesCloud ServicesBusiness continuity and disaster recovery (BCDR), and Cyber Security Training and Dark Web Monitoring as an IT consulting boutique firm in Toronto.

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Microsoft Launches Windows 365 Cloud Desktop

Organizations are excited to see Microsoft launch Windows 365 cloud desktop as remote users will have easy access as well as increased simplified cyber security for organizations.

 

Does your organization work with remote desktop or use VPN for connectivity?  Now organizations have the option to use Windows 365 cloud desktop to stream apps, settings, and content.  This will give organizations the ability to be more agile, secure, and productive using Windows 365 Cloud PC.

Windows 365 cloud desktop gives organizations the power to combine the power and security of the cloud with the versatility and simplicity of the PC.  It enables a variety of new scenarios for business in the competitive world.

What is offered with Windows 365 cloud desktop according to Microsoft?

  • The ability to purchase, provision, and deploy in minutes.
  • The ability to launch automated operating system (OS) updates.
  • The ability to give users access anywhere to their personalized Windows desktop experience.
  • The ability to create custom configurations for an elastic workforce.
  • The ability to continue working from where the user left off on the device of your choice.
  • The ability to optimized user experience on Windows endpoints.
  • The ability to scale on a per-user pricing.

Windows 365 cloud desktop is offer in two packages. Windows 365 Business that is designed for small businesses that want to deploy cloud PCs for up to 300 seats.  The good news is there are no technology prerequisites for the organizations, simply purchase, deploy, and manage.  Windows 365 Business is simple as you do not need an Azure subscription or an Active Directory (AD) domain controller.  Windows 365 Enterprise gives an organization much more control however not as much as Azure Virtual Desktop.  The good news is the pricing is simple and cheaper than Azure Virtual Desktop.

Windows 365 Cloud Desktop work in synch with other Microsoft cloud services such as Microsoft 365, Office 365 or any of Microsoft cloud services.  Microsoft reported that they do not expect compatibility issues and expect the majority of users to use QuickBooks, Adobe Creative Suite, and other mainstream applications.

What is not a recommended environment for Windows 365 cloud desktop?

Microsoft does not recommend Windows 365 cloud desktop for intense data processing requirements.  The Windows 365 Business Plan comes with a data cap of 20GB per user per month on the low end and up to 70GB per user per month on the high end. This is based on downstream and not upstream. This will only cause issues for organizations that try to use it for video editing.

What are the benefits to Windows 365 cloud desktop?

  • Desktop-as-a-Service (DaaS) – Windows 365 cloud desktop is far more cost effective that Desktop-as-a-Service (DaaS). For Desktop-as-a-Service (DaaS), you have a monthly payment for the hardware, software, licensing, and commitment.
  • Company Supplied Computer – If any organization wants to compare to a physical system, we can do easy math here on the business case. We will us the following example:

Lenovo E15 with i5 processor, 8GB of ram, and 256 GB SSD with 3-year warranty will cost you $1,350. An equivalent Windows 365 cloud desktop with an instance of 2 vCPUs, 8GBs of RAM, and 256GB of cloud storage will cost you $54 a month.

At first glance based on three years, the Lenovo laptop wins as it will cost you $1,350 compared to Windows 365 cloud desktop at $1,944 over the same period.

On a long-term outlook, the organization does not have to worry about replacing a legacy system, losing a system, or damaged system.  This also give organizations to have employees use their own devices to access company data and resources securely.

This will also include the ability to use Windows 365 cloud desktop features such as the ability to revert to previous versions, take a system snapshot, or recover the system.  Organizations also have the ability to use Microsoft Defender software as it is built in.

Windows 365 cloud desktop has just opened the possibilities for companies to be more competitive using technology and the possibilities are endless.

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Going to the cloud or worried about security?  365 iT SOLUTIONS  is one of Canada’s first organizations to be CyberSecure Canada certified by the Canadian government.

We are your leading Cloud Services Providers Toronto and Managed Security Services Toronto.

365 iT SOLUTIONS  is a leading IT consulting boutique firm in Toronto offering industry leading IT solutions including Managed IT ServicesManaged Security ServicesIT Support ServicesIT Outsourcing ServicesTech Support ServicesCloud ServicesBusiness continuity and disaster recovery (BCDR), and Cyber Security Training and Dark Web Monitoring.

We Make IT Simple!