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Industry Insights IT Solutions Managed IT Services

What is Remote Monitoring & Management (RMM)?

A lot of businesses here that from managed IT services providers that they use Remote Monitoring & Management (RMM) tools to manage the network however what are they exactly?

What is Remote Monitoring & Management (RMM)?

Remote monitoring and management (RMM) tools is network management software designed to help managed IT service providers (MSPs) remotely and proactively monitor and manage their client networks including workstations, laptops and other network devices.

What are some of the main functions of Remote Monitoring & Management (RMM)?

Remote monitoring and management (RMM) tools are robust and have been a “win-win” situation for managed IT services providers and their clients.  Here are some key functions to RMM:

  • RMM allows IT consultants to gather information about client software, hardware and networks
  • RMM give companies a real view of network activity with detailed reports and data
  • RMM connects to advanced network ticketing systems allowing alerts and tickets to be created when problems arise in the network
  • RMM tracks network and device health including endpoints and users
  • RMM allows for automated scheduled proactive maintenance tasks

How does Remote Monitoring & Management (RMM) work?

RMM tools are deployed with a piece of software called an “agent”.  The agent is proactively installed on all workstations, servers, mobile devices, and other network endpoints based on your service level agreement.

RMM agents are your IT consultants “eyes and ears” regarding your network 24/7. RMM agents report back to your managed IT services provider important information about the health and status of your network. This information allows your company to access insights on the status of the network and provides the ability to proactively manage the network resulting in less risk and network downtime.

RMM allows your managed IT services (MSP) providers to administer tasks simultaneously to many computers at once.  This reduces onsite time from technicians as they no longer have to travel to handle routine network maintenance or tech support issues.

What are the benefits to using Remote Monitoring & Management (RMM) tools in my network?

RMM tools help networks in various ways including the following:

  • Businesses can now use the same tools as enterprise-level IT support services
  • Networks can be proactively managed including automation and monitoring
  • Technical support issues are detected in advance of them becoming major plus avoid system failure
  • Companies benefit from less onsite visits from technical support staff
  • Networks can be optimized for higher stability using proactive maintenance
  • Companies experience increased uptime without disruption to the IT infrastructure
  • Companies now can have true 24x7x365 tech support services coverage

 

How safe is sensitive data? Are your employees productive? How secure is your network? How much time and money is technical support issues costing your business?

Time to see the entire picture!

365 iT SOLUTIONS can bring your company to the next level by using technology to increase productivity and profitability. We are Toronto’s leading IT consulting firm and offer cutting edge Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

With a Complimentary Network Audit, we will align your IT infrastructure with your business goals and strategy. Enroll in our Complimentary Network and Security Audit by 365itSolutions.com or 416-398-9889

We will identify and address all technology concerns and make the appropriate recommendations that will allow your business to increase productivity and profitability.

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Industry Insights IT Solutions Managed IT Services

How Do You Manage Technology in Your Business?

Successful business leaders understand that business productivity is based on an organization’s ability to successfully execute on overall business strategy.

So how do you manage technology in your business to ensure your employees are engaged and highly productive while aligning with your organization’s strategic business objectives?

Simple, execution is key to a successful and profitable business.

In this article, we will address what are the steps to increase your business productivity and how to execute on your strategic goals?  We will also show you how to measure your business alignment and ensure you’re your employees are working at optimal levels to maximize business productivity and profitability.

  1. Have a Proactive IT Management Approach

Proactive is always the best approach. If issues are not caught early, it will turn into a costly business disruptions. Issues with hardware, software and applications cause downtime occurrences but they are very preventable if not detected or addressed early.

Many companies partner with managed IT services providers and take advantage of using a Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools to help manage their network proactively.

Successful IT consultants use RMM and PSA tools to proactively monitor your technology daily via one comprehensive interface that is even accessible with a mobile device. This proactive approach allows for resolution before they turn into major issues that disrupt daily operations.

  1. Process Automation is Key

In order to increase productivity, you have to free your team of daily little tasks including daily manual maintenance and monitoring.  Successful businesses use automation to handle a wide range of IT security and monitoring tasks.

  1. Support Your Employees

Want your team to be more productive? Get them the support they need. If your organization has an internal IT support services, they cannot handle everything.  Your team will need some experts in different areas who would help and support your team through issues and IT projects.

Companies that turn to managed IT services providers are looking to fully implement Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) tools within their environment.

Managed IT Services providers (MSP) are designed to support your business strategies and goals giving your business truly a competitive advantage.

365 iT SOLUTIONS provides a full range of IT services that are 100% Canadian.  Our handpicked team will bring your company to the next level by using technology to increase productivity and profitability.

 

We are Toronto’s leading IT consulting firm and offer industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

 

With a Complimentary Network Audit, we will align your IT infrastructure with your business goals and strategy. Enroll in our Complimentary Network and Security Audit by 365itSolutions.com or 416-398-9889

 

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Industry Insights IT Solutions Managed IT Services

Windows Server 2003 End of Support and What You Need To Know

In less than week, Windows Server 2003 end of support will happen.  Unfortunately, many organizations are still running Windows Server 2003 but here is some information you need know.

Many companies see a Windows Server 2003 migration as a daunting task however with proper planning, it is a chance to review your hardware, software, and deployment options. Here are seven things you need to know. In a recent release, the United States Computer Emergency Readiness Team (CERT) has estimated that there were over 12 million servers running Windows 2003 back in 2014.

Two of the biggest issues with companies not upgrading their Windows Server 2003 is budgeting constraints or compatibility issues with legacy applications. Companies can continue to run Windows Server 2003 past the end-of-support date however there will be an increase in cybersecurity risks.

There is good news, if you need to upgrade from Windows Server 2003, it can be planned out properly and take into account your budget and compatibility issues. In most cases when there is a legacy issue, it can be as upgrading to application or software.

It is important that the end of Windows 2003 Server support comes with some serious issues such as security issues, bug fixes and compatibility issues. With a server upgrade companies can now access newer versions of Windows Server, virtualization and even migrating to the cloud.

365 iT SOLUTIONS provides a full range of IT services that are 100% Canadian.  Our handpicked team will bring your company to the next level by using technology to increase productivity and profitability. We are Toronto’s leading IT consulting firm and offer industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

 

With a Complimentary Network Audit, we will align your IT infrastructure with your business goals and strategy. Enroll in our Complimentary Network and Security Audit by 365itSolutions.com or contact our 100% Canadian team at 416-398-9889

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Industry Insights IT Solutions Managed IT Services

Get the IT Support Services You Need Toronto

Get the IT Support Services your Toronto Business needs from the 100% Canadian team at 365 iT SOLUTIONS.

IT Support Services are critical to every business so in can ensure that the business can connect with its customers and perform at its best.  Every company is looking to increase their productivity and profitability.

Hiring an in-house IT person can be expensive plus you are relying on one person compared to an entire team and for this reason is why managed IT services are a huge benefit to businesses.

365 iT SOLUTIONS provides industry leading managed IT services and IT support services including data backup, proactive server support, and onsite tech support for one flat-rate.  That means you entire company gets unlimited tech support for a flat monthly fee no matter how many times you contact our team.

It is that simple, no more surprise costs or unexpected charges.  You will no longer have to worry about how much every service call is going to cost your business.

Why do our clients partner with us? Simple, we take IT off your plate so we can focus on making sure your business IT infrastructure run as efficiently as possible. Want to see the difference real world experience can make to your business?

365 iT SOLUTIONS provides a full range of IT services that are 100% Canadian.  Our handpicked team will bring your company to the next level by using technology to increase productivity and profitability. We are Toronto’s leading IT consulting firm and offer industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

With a complimentary Network Audit, we will align your IT infrastructure with your business goals and strategy. Enroll in our Complimentary Network and Security Audit by 365itSolutions.com or contact our 100% Canadian team at 416-398-9889

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Industry Insights IT Solutions Managed IT Services

Happy Canada Day from 365 iT SOLUTIONS

The entire team at 365 iT SOLUTIONS wishes you a happy and safe Canada Day!

What is the meaning of Canada Day?

Canada Day is the national day of Canada and a federal statutory holiday celebrating the anniversary of the July 1, 1867 in which three colonies united into a single country called Canada.

365 iT SOLUTIONS is committed to supporting the local economy and for this reason our entire staff and infrastructure are 100% Canadian.

We would like to remind our clients that 365 iT SOLUTIONS will be closed on Wednesday, July 1st.

We will be back Thursday, July 2nd, 2015 at our normal business hours.

365 iT SOLUTIONS partners with its clients to ensure uptime and profitability. We are Toronto’s leading IT consulting firm and offer cutting edge Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Enroll in our Complimentary Network and Security Audit by 365itSolutions.com or give us a call at 416-398-9889 and we can chat!

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Industry Insights IT Solutions Managed IT Services

365 iT SOLUTIONS Awarded Intel Technology Provider Gold

TORONTO, June 30, 2015

365 iT SOLUTIONS Awarded Intel Technology Provider Gold

365 iT SOLUTIONS is proud to announce they have been awarded Intel Technology Provider Gold.

As a leading Intel provider, 365 IT SOLUTIONS is a leading managed IT services provider in the Toronto area that maintains a competitive edge by bringing innovation, fast deployments and an increase in return on investments (ROI).

The Intel Technology Provider program is an industry specific partner program for supporting the sales and marketing efforts of channel partners who specify, design, build and/or resell Intel-based technology products.

As a Gold-level Intel partner, 365 iT SOLUTIONS has access to “advanced” warranty on Intel products and as well as dedicated technical training on the latest Intel products.

“As we grow at a hyper rate, we are proud to be an Intel Technology Provider with Gold status. By leveraging our strategic partnership with Intel, it allows 365 iT SOLUTIONS to deliver cutting edge cost-effective solutions to clients with a real return on investment.” said Razmig Sagharian, President, 365 iT SOLUTIONS.

 

About 365 iT

Based in Toronto, 365 iT SOLUTIONS is a leading managed services provider (MSP) that has more than 10 years of experience serving small-to-medium sized businesses.

365 iT SOLUTIONS offers industry leading services that provide cost-saving strategies for businesses.  Their experience serving clients in a wide array of industries, along with their flexibility, knowledge, and outstanding customer service

365 iT SOLUTIONS offers a wide variety of industry leading IT consulting services including Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services to small- and medium-sized businesses.

 

For further information:

Enzo Logozzo

Sales & Marketing

416-398-9889

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Industry Insights IT Solutions Managed IT Services

Is Toronto 2015 Pan Am Games Costing Your Business Money?

The Toronto 2015 Pan Am games have not started however Toronto commuters have seen what effect the HOV lanes will have on their daily commute.

The recent opening of the HOV lanes for the Pan Am Games have already increased travel times for daily commuters. Those commuters that refuse to follow the new lane rules are receiving tickets by enforcement agencies. Today’s news is full of many reports of commuters suffering double the commute times and there was also a number of collisions.

Toronto 2015 Pan Am Games Traffic Map
Toronto 2015 Pan Am Games Traffic Map

How do you deal with the HOV lanes?

As a business owner, the HOV lanes are affecting your business.  You may be looking at a loss in productivity and profitability however there are ways to deal with it using technology.  If you haven’t done it already, you should be consulting with you IT consulting partner to discuss a few options to ensure your business does not suffer.

Remote users are beneficial to businesses as they offer better productivity and profitability.  You have two options for connectivity, Virtual Private Networks (VPN) and/or Remote Desktop Protocol (RDP).

Virtual Private Networks (VPN)

VPN service is used to encrypt internet traffic for secure protection. A VPN connection is able to remotely access a network. This allows working from home by being able to access work files located on your server.

The advantage of VPN is it is easier to troubleshoot and more secure. The cons are it requires large bandwidth and it can cause system errors if not configured properly.

Remote Desktop Protocol (RDP)

RDP allows a user to remotely sign in to a computer on a network and mirror its graphical interface. RDP gives you access to network resources that you have on a single computer.

The advantage of RDP, it is easier to use and you can screen share. The cons are it is harder to diagnose, can be hard to configure properly and can lag if you do not have enough bandwidth.

 

Can your users work remotely?

365 iT SOLUTIONS helps business increase productivity and profitability by making technology work for your business. Our Canadian IT team will make your IT infrastructure reach your business goals.

As Toronto’s leading IT consulting firm, we offer industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services to clients with a proven ROI proposal.

Want to see the difference experience can make to your business?

Our Complimentary Network and Security Assessment will make it happen!

Check us out on 365itSolutions.com or contact us directly at 416-398-9889

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Industry Insights IT Solutions Managed IT Services

Cryptowall Ransomware Took $18 Million from Victims

With all the warnings from IT consulting professionals on how companies need to protect themselves, FBI issued a statement that Cryptowall Ransomware took $18 million from victims since 2014.

Cryptowall is part of the ransomware and it encrypts files on computers and then demands a ransom in order to obtain the decryption key.  Cryptowall collects its victims by either using a phishing email or getting them on website that is hosting an exploit.  There have been reports from tech support services professionals that they have relied on exploiting vulnerabilities in software and applications but the most popular has been malware delivered when a user clicks on a malicious link and downloads the malware to the system.

The Cryptowall Ransomware family demands that users pay ransom in Bitcoin or other electronic payment method in order to get the decryption key and it has been big business for cybercriminals.

It has been reported by IC3 that between April 2014 and June 2015, the IC3 received 992 Cryptowall complaints and that victims have been taken for losses totaling over $18 million.  Yes, $18 million!

So how do you protect yourself from Cryptowall and the entire family of Ransomware?

Your CIO, IT manager and/or IT consultant have warned you before a number times about how to fight ransomware and other cyber-schemes but we will recap some key points:

  • Antivirus: It is extremely important to use and active antivirus software security suite from a reputable company. Please ensure it is configured properly to and that automatic updates are on as well.
  • Firewall: This is a big sticky point businesses. Yes, you have a firewall but firewalls do expire and leave you with a large security hole. It is extremely important to have a new and up-to-date firewall in your business. Many good firewalls come with built-in security suites including Anti-Virus, Application Intelligence, Anti-Spyware and Intrusion Prevention.
  • Popups: Believe it or not but popups are still used by cyber criminals to spread malicious threats. In order to avoid, it is best to prevent them from appearing in the first place. Always ensure your browser is up-to-date and that pop up blocker is being used.
  • Backup: Simple rule since the being of the computer age, always back up your computer. Managed IT services providers always follow this simple practice. 1. Back up, 2. Verify Backup and 3. Maintain a backup offsite. It your get hit by ransomware, it will have a limited impact on you.
  • Computer Safety 101: This is a simple one but IT professionals have to constantly remind users to not click on any emails or attachments you do not recognize and avoid suspicious websites. Create and always have a strong password and do not use the same passwords for everything.

Is your business safe from Ransomware and Cryptowall? 365 iT SOLUTIONS helps protect themselves from such cyber threats and achieve the next level by using technology to increase productivity and profitability.

 

Our Canadian IT team will make your IT infrastructure reach your business goals.

 

As Toronto’s leading IT consulting firm, we offer industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services to clients with a proven ROI proposal.

 

Want to see the difference experience can make to your business?

 

Our Complimentary Network and Security Assessment will make it happen!

 

Check us out on 365itSolutions.com or contact us directly at 416-398-9889

 

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Industry Insights IT Solutions Managed IT Services

Looking for Managed Network Services in Toronto?

Are you looking for managed network services in Toronto for your business?  There are IT consulting experts who are specialists in the managing activities, manage conflicts systematically and protect your network.

So you work with an IT expert? Well saying you do IT is a broad industry and includes many different areas. In this dynamic economy, IT services are a significant role in the modern era and can be considered as backbone of each business organization and essential to manage all the IT services with proper planning and control.

Your company IT infrastructure includes many different areas including telecom equipment, computer hardware, electronics, e-commerce services, software and cloud services. Successful IT service providers focus on proactively identifying the needs of companies and delivering the high quality managed services in an affordable manner.

Managed services providers consists of experts that solve and manage the network errors.  Managed IT services plays a vital role in the growth of a business. Every business wants to grow and managed network services are considered as the back bone of an IT department.

In Toronto, there is a great significance of these managed IT services. Management is a process of planning, directing, organizing and controlling your entire IT infrastructure. When companies look at finding the right IT partner, all IT services must be managed properly using industry best practices. Proper plans and procedures are used to manage all IT services and if any conflicts should arise, they will take proactive actions to remove those issues or errors.  Managed IT service ensures productivity as well as maximum efficiency for the user company.

Looking to get to the next level? 365 iT SOLUTIONS helps companies achieve the next level by using technology to increase productivity and profitability. We make IT infrastructure obtain your business goals.

 

As Toronto’s leading IT consulting firm, we offer industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services to clients with a proven ROI proposal.

 

Want to see the difference experience can make to your business?

 

Our Complimentary Network and Security Assessment will make it happen!

 

Check us out on 365itSolutions.com or contact us directly at 416-398-9889

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Industry Insights IT Solutions Managed IT Services

Why Do You Need a Network Audit?

Does your business need a Network Audit? Every company needs a complete picture of their current IT infrastructure in order to protect and plan their future business goals. Does your business need a Network Audit? Is your company protected or capable to achieve your business goals?  Find out how a network audit will help.

A Network Audit is a complete audit of your IT infrastructure that will provide a complete IT health analysis on security, vulnerabilities, protection from hackers and disaster recovery.

  1. Do you have a mapped out plan?

What are your current pain points? What is your business plan and goals over the next 3, 6 and 12 months? Your IT is tied into your business can limit your growth and profitability.  As a business, you must know how much your IT is going to cost you over the next 12 months up to 5 years. Technology represents a large cost for all business and if you are spending money on IT only when something breaks, then there is a huge missing piece in your IT plan and disaster recovery.

 

  1. Do you have an action plan?

Now that we have a mapped out plan for your business, it is time to take it to the next level. It is time to put an action plan together. Unfortunately, most people start IT projects without a mapped out plan or action plan. A solid action plan will ensure you hit all goals with the least amount of downtime possible. Remember, action plans will protect your business.

 

  1. Was your plan created by an expert?

Most organizations do not consult with expert IT consultants on their backups, hardware, software or vulnerability to security threats. Many companies have an IT support services partner but are they protecting your business? Just because you have an expert paid to handle your IT infrastructure does not mean that it’s actually working properly. During most Network Audits the main issue revealed has been that backups are not working or large security holes in the network.

 

How does a Network Audit help your business? 

Simple, to eliminate unplanned IT spending, you need to understand the threats out there and how to protect your organization.

 

365 iT SOLUTIONS will bring your company to the next level by using technology to increase productivity and profitability. With a complimentary Network Audit, we will align your IT infrastructure with your business goals and strategy. We are Toronto’s leading IT consulting firm and offer industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Want to see the difference real world experience can make to your business?

Enroll in our Complimentary Network and Security Audit by 365itSolutions.com or contact our 100% Canadian team at 416-398-9889