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Ransomware Attacks Up and How to Protect Your Network

Ransomware attacks are up as cyber criminals use malware to encrypt your data for a ransom. You have to know how to protect your network from these threats.

Small or large, all companies face potential security vulnerabilities including unpatched software, old firmware, lack of encryption, antivirus that is outdated or unmanaged and of course, “back doors” that are left open by applications.

As cyber criminals continue their attacks with Ransomware, companies are faced to pay ransom unless they have data backups that have not been corrupted. Unfortunately, the biggest threat is still people. Users are susceptible to cyber attacks such as phishing attacks due to lack of training and opening email attachments without thinking twice.

Everyone hears about Ransomware however it comes in many flavours such as Cryptowall, TeslaCrypt, Locky, Cerber, Troldesh and CTB-Locker. With such a wide variety, all organizations should take proactive steps to protect their data including to educate their employees.

Ransomware attacks are up and what is the challenge for organizations, IT departments and IT consultants?

With all this technology designed to make our life better, every connected device is IP-connected on a network and a potential weak point in your security. Now organizations have to keep an eye on their standard network devices including servers, workstations and laptops but now they have to add smartphones, tablets, VoIP phones, and every other IoT (internet of things) out there.

Ransomware attacks up and how to protect your network?

You need to create an effective IT security strategy to deal with cyber threats including hardware and software. Rule of thumb is “Knowing your weaknesses = knowing what to secure first”.

Find all devices on your network. Use network inventory software that will help automatically discover all devices on your network including specific operating systems and applications. If you are working with an IT support services company that uses remote monitoring and management (RMM) tools such as Labtech software, they can easily pull this information for you.

Inventory all software on your network. You need to verify if there is up-to-date antivirus software as well as discover if there are applications running on your network that might be vulnerable. Ensure all systems are using the latest security patches and eliminate all systems running unsupported operating systems.

Check loose ends within you network. Sounds simple but ensure no servers, switches, routers or firewalls are using default configurations including simple passwords. Create a plan to eliminate end of warranty hardware and this will help avoid a network security disaster.

These three key points provide crucial information and knowledge that will help you make smart decision and get results quickly on protecting your business. Ransomware and cyber security threats are real and growing. All organizations need to take proactive measures to protect themselves such as listed above.

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Are you comfortable with you current IT policies or do you need help in evaluating your IT security?

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365 iT SOLUTIONS delivers clear and simple IT services that are 100% Canadian including Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

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Helpdesk Technical Support Made Easy

Every company has technology and users so every company needs Helpdesk Technical Support to ensure maximum uptime and employee productivity.

Many IT consulting organizations in Toronto will boast about how many locations they have for onsite visits however that is great if you do not have the right tools to properly manage your clients. In this global economy, organizations are faced with supporting users and locations they cannot access physically within a reasonable amount of time.

365 iT SOLUTIONS has invested in many Enterprise tools including central technical support ticketing system, Remote monitoring and management (RMM) and professional services automation (PSA) software. This ensures we can support our impressive Toronto based clients including their remote offices reaching as far as Asia. Tie this into our internal 100% Canadian 24x7x365 technical support team and your business is covered at all times by an entire technical support team including holidays and emergencies. We are based in Toronto and available to you 24x7x365 to our managed IT services clients with a guaranteed service-level agreement (SLA).  Our team is the best at what they do with a remote tech support resolution rate of over 95%.

What should be included when looking at Helpdesk Technical Support?

  • Unlimited technical support including software and hardware
  • Email, Hardware and Software configuration and troubleshooting
  • Networking including firewall and wireless installation, upgrades and troubleshooting
  • Printer and VoIP installation, upgrades and configuration

365 iT SOLUTIONS believes in a team approach with centralized location of all data including desktop, network, server and telephony. Our help desk technical support has the ability connect remotely to any system with internet access and provide technical support including infrastructure support for the server and network as well as consolidated ticket tracking & management. All information is reported in quarterly reports on showing help desk usage, trends and statistics as well as a plan on how to move forward and increase up time, employee productivity and security.

How does your current IT support service stack up? Let our complimentary network assessment show you.

365 iT SOLUTIONS delivers easy and simple IT services including Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

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Elite law firms have been hacked

A number of elite law firms have been hacked. Information is still to be released however there is a possibility that cyber criminals may have stolen valuable data.

These are considered ‘prestigious’ US law firms and even thou the media has just started reporting the incident today, the cyber attack occured during the summer of 2015.

US Law enforcement agencies are now involved and actively investigating the cyber breach to see if the hackers did or did not steal data. According to The Wall Street Journal, Hackers Breach Law Firms, Including Cravath Swaine and Weil Gotshal as two of the hacked law firms in the US.

The two law firms represent Wall Street banks and Fortune 500 companies including lawsuits all the way up to multibillion-dollar merger negotiations. All data is valuable in the right hands but there is tons of opportunity here for cyber criminals.

Nothing new but still amazing that cyber-attacks against businesses are on the rise using new phishing and spear-phishing techniques. There are also studies showing that a large majority of people fear that they will fall victim to identity theft or have to deal with their banking data being stolen.

How do you protect your business?

Here are 4 Simple Ways to Help Protect Your Business from Cybercrime and hackers

  1. Choose Good Passwords – Simple and basic steps to protect your systems from cybercrime. You can also enable two-factor authentication to further increase it.
  2. Install Security Hardware and Services – Another simple yet effective way to protect your data and systems from being accessed is to have an active firewall with security services including antivirus, content filtering and intrusion detection. You should have centrally managed and monitored Corporate Anti-virus and Malware protection.
  3. Update Your Systems – Very important and if you are with a managed IT services provider, they are already doing this for you. You should ensure all your systems are updated weekly including workstations, laptops and servers to mention a few.
  4. Educate Staff – Lastly, if you run a business, you should also discuss cybercrime with your team. This is probably the biggest IT security risk to any business. If users do not know, you are putting your business at risk.

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Who is the best IT consulting and technical support services company in Toronto? 365 iT SOLUTIONS. We are deliver clear and easy IT services that are 100% Canadian including Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

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10 Useful Microsoft 365 Productivity Features

Does your business use Microsoft 365 or are you interested in migrating to it? Here are 10 useful Microsoft 365 productivity feature that can help you be more productive with Microsoft 365.

Microsoft Microsoft 365 has been continuously improving and releasing new features that can help you increase your productivity.

Here are 10 useful Microsoft 365 productivity features that allow you to increase productivity.

Team Collaboration

Microsoft 365 is great at allowing teams to collaborate with one another using Word, PowerPoint and/or Excel in real time. Now you can have multiple people edit a document without trying to figure out what changes have been made and who made them. You team will no longer have to create documents alone, they can now consult with fellow coworkers.

Skype for Business with Your Team

Skype for Business is great for internal communication however did you know you can also verbally discuss the document edits over Skype. Your team can collaborate and talk to everyone who is working on the project. Even if someone leaves the conversation, you can still keep talking to coworkers.

Attachments sucks, use Links

Spam, malware and viruses are some problems with email but there are also the issues with attachments being too big.  Microsoft 365 give you the edge as you do not have to worry about the size of files or trying to compress them before sending them over email as you can now attach a link to the document and allow people to access to the link immediately.

Need a picture?

Office Sway allows you to get a second opinion when picking images for your presentation. It uses Bing image search to locate possible images that you can use for your presentation based on the words you are using in the search.

Bring out the lasers

If you do presentations, this is very important.  Everyone at one point has forgotten or could not find a laser pointer. Microsoft 365 has you covered!  Go into presentation mode, hold “Ctrl” and Left-Click mouse button. This will replace your mouse cursor with a laser pointer. Pretty cool!

Scribbles into text

Do you use OneNote? This cool feature allows you to convert electronic scribbles into text by selecting the “Lasso Select” tool and the area you want to edit. Simply choose the “Ink to Text” option.

Sign it, electronically

The old way always came down to putting the pen to the paper. You would print out a document, sign it, scan it and them email it back. A lot of steps here that are very outdated. With Microsoft 365, you can use Docusign app which allow you to setup electronic signatures and sign documents easily from any device.

Create easily in Excel

Like it or not, everyone uses Excel and Microsoft 365 has some new features that will allow Excel to better present and format your data. Try this out. Select the cells that you would want in a graph or table, open “Quick Analysis” tool and select how you want to visually represent your information in a chart.

Map it in Excel

Everyone likes a pretty picture and Excel can offer some impressive visual representations. You can convert data into images with Excel. Your data will take note of geographic locations using the Power Map feature and immediately distribute your recorded facts and figures to a 3D map.

Create and Convert PDF Files

Microsoft 365 give you many choices on PDF management. You can create a PDF files from word documents and export using word documents into PDF files. This can be done by going to File>Export>Create PDF/XPS. You can also have the option of saving a file by indicating the pages you want to only be converted into PDF.

These are just some amazing Microsoft 365 Productivity features. Find out how to tap into more Microsoft 365 features.

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Who is 365 iT SOLUTIONS? Simple, we are Toronto’s best and leading IT consulting firm that delivers Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

 

We Make IT Simple!

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Cyber Security Warning: Ransomware and Fake Technical Support Calls

In this Cyber Security Warning we will address Ransomware and Fake Technical Support Calls. There has been a spike and it is important that you read this cyber security warning so you can understand the current cyber threats.

In recent days we have seen these cyber attacks ramp up so it is important to understand the threats, learn how to avoid them and ensure your staff and friends have the knowledge in hand to avoid such cyber attacks.

 

Potential Viruses, Malware and Cyber Attacks

Cyber Security Warning Information: NEVER open email attachments or run programs that are unexpected or if you are unsure of the source.

The malware known as “CryptoLocker” has picked up speed and 365 iT SOLUTIONS wants to ensure you or your company is aware and does not fall victim to this cyber crime. CryptoLocker appears to have been spreading through fake emails designed to mimic the look of legitimate businesses and through phony Fax, FedEx, Dropbox and UPS tracking notices.

In addition, there have been reports that some victims saw the malware appear following after a previous infection from one of several botnets frequently leveraged in the cyber-criminal underground.
For more information, see How to Protect Yourself from Ransomware CryptoLocker

 

Fake Support and Scam Phone Calls
Cyber Security Warning Information: NEVER grant access to anyone to your system unless it is one your IT support technicians. If you receive a call and are not sure whether or not it is a legitimate technician, please hang up and call your IT support provider. All IT professionals would prefer you stay vigilant and verify their identity if you are unsure.

There has been an increase in these sort of scams described here: Users Beware of Remote Tech Support Scammers

Managed IT service providers and IT departments design their systems with proactive security and threat monitoring to minimize the likelihood of a remote party gaining access to the network however if one of your staff opens a back door for them, it could still put your network at risk. You need to ensure all of your users are properly aware, trained and vigilant when it comes to these type of cyber threats.

Avoid these two big cyber threats by revisiting your IT security procedures and policy as well as educating yourself, your friends and most importantly, your employees.

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Who is 365 iT SOLUTIONS? Simple, we are Toronto’s best and leading IT consulting firm that delivers Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

 

We Make IT Simple!

 

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Intermediate IT Support Help Desk Technician Career Opportunity

365 iT SOLUTIONS is a full-service IT outsourcing firm in Toronto that delivers the best IT services including Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Not only is our company impressive, so are our clients that consist of Toronto’s most elite industry leading companies with international presence in a wide variety of industries.

Our hand picked 100% Canadian IT technical support team are techs at heart. They enjoy playing with things like sandbox environments, testing the latest and greatest technology for the fun of it. Our team deliver amazing service and results because we use Enterprise class remote monitoring and management (RMM) and professional services automation (PSA) tools to proactively manage our client environments.

Want to be part of our great team? Do you have proven technical analytical skills and problem-solving abilities? Do you have passion?

 

What are your responsibilities at 365 iT SOLUTIONS?

  • Perform proactive remote technical support and troubleshooting.
  • Configure hardware according to required IT project specs.
  • Provide on-site technical support when required.
  • Document all changes according to industry best practices.
  • Excellent communication skills and interpersonal skills as this is a customer-facing role.
  • Manage central technical support ticketing system to ensure timely resolution within SLA.
  • Ability to work under tight deadlines with multi-tasking abilities and independently.
  • Ability to work business Hours from Monday to Friday from 8AM – 6PM (after hours work and on-call required occasionally)

What are the requirements at 365 iT SOLUTIONS?

  • Computer Science and/or Information Technology post-secondary education.
  • Cisco, Microsoft and CompTIA certifications considered an asset.
  • Must achieve certifications within 6 months of employment.
  • Passion for technology and with self-motivation towards learning.
  • Proven to be analytical in technology with problem-solving skills.
  • Investigate and resolve a wide range of client submitted tech support issues.
  • Prioritize and execute tasks in a high-pressure fast moving environment.
  • Must have a valid Ontario Driver’s License and full access to a reliable vehicle.

What are the Technical Requirements?

  • Microsoft Windows Server operating systems (Server 2003, Server 2008, Server 2012 and Server 2012 R2 and Active Directory)
  • Workstation operating systems including Microsoft Operating Systems (Windows XP, Windows 7, Windows 8, Windows 10),Apple OS X and 
  • Microsoft Office Suite (Office 2007, Office 2010 and Office 2016).
  • Remote Control Software (LogMeIn and MS-Remote Desktop).
  • Microsoft Exchange, Microsoft 365, Gmail and other hosted email solutions.
  • Computer networking including TCP/IP, OSI model, routing, switching, VLANs, subnetting, and super subnetting.
  • Networking hardware including Cisco, SonicWALL, routers, firewalls, switches and VPN appliances.
  • Corporate data back-up hardware including tape drives, USB drives and Disk-to-disk systems.
  • Corporate data back-up software including Acronis, Vembu, WSB, and other business class backup software suites.
  • Strong working knowledge of RAID (Controllers, building, mounting, breaking, hot spare and RAID 0/1/5/6/10)
  • Hosted VoIP solutions (FreePBX, Asterisk, Cisco UC)
  • Virtualization (VMware and Hyper-V).
  • Cloud services platforms including Microsoft Azure, Amazon Web Services (AWS) and private cloud.
  • Smart mobile devices including Windows, iPhone, iPad, Android and Blackberry.

What are some great assets to have?

  • Remote monitoring and management (RMM)
  • Professional services automation (PSA) software.
  • Experience with a Managed Services Provider (MSP)
  • Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 or equivalent

365 iT SOLUTIONS offers a very competitive compensation package includes base salary, benefits, commission and bonus structure.

NO AGENCIES, NO PHONE CALLS, NO DROP INS. ONLY SELECTED CANDIDATES WILL BE CONTACTED.

Please submit resume to hr@365it.ca with “Intermediate IT Support Help Desk Technician” in the subject line. 

 

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What are the different types and risks of malware?

Cyber threats are not new and but they are evolving at an incredible rate. We will address what are the different types and risks of malware?

Organizations are now faced with the constant attack of viruses, malware, worms, Trojans, ransomware and an endless amount of online threats.  If you have an IT department or IT consultant at your fingertips, they should be proactively managing these threats however do you know the difference between all of them?

It is important to have an understanding of the most common cyber threats and how your business can protect themselves from them.

What is malware?

Malware is a general term that includes cyber threats including spyware, viruses, worms, Trojans, adware, and ransomware. The main goal of malware is to infect and steal your data.

Organizations are always trying to address the following:

  1. How does malware differ from one another?
  2. How can I protect my business from malware?

What are the different types of malware?

Type 1: Virus – A virus infects software and spreads from file to file on a system. If a system is infected and files are shared between computers, the virus will spread to the new host.

Virus Protection – There are many ways to protect your business from viruses.

  • Have a reliable up-to-date antivirus program that is centrally controlled and reporting.
  • Block any executable files that are received via email or downloadable. When in doubt, ask your IT department or tech support services for assistance.
  • Do not give your corporate users full access to all corporate workstations as it can spread instantaneously if they get a virus.

Type 2: Spyware – Spyware is used to track internet activities and steal your information quietly. Usually cyber criminals are after credit card numbers, passwords and other information that can be used for identity fraud. Spyware is known to cause system slowdown or unresponsiveness.

Spyware Protection – Very important, not all antivirus software automatically protect you from Spyware.

  • Check to make sure your antivirus software prevents spyware. Contact vendor for verification.
  • If you are looking to clean spyware, Malwarebytes is a great tool. Most managed IT services providers include and centrally control antivirus suites and spyware tools as part of their monthly service plans.

Type 3: Worms – Worms are similar to viruses however they replicate themselves and spread. The big difference between a worm and a virus is that a worm does not require human intervention or a hosted program to spread. They are successful at easily self-replicating and spreading across networks.

Worms Protection – There are many ways to protect your business from worms like viruses.

  • Follow the same steps as “Virus Protection” listed above.
  • You should block ensure your firewall is activated and working properly with a security services suite.

Type 4 Trojan – Trojan threats is malware that is disguised as a safe program to fool users. If fooled. They will install it on their systems. Cyber criminals use a Trojan threat to steal valuable information including financial and personal information by creating a secret “backdoor” to your network. This is done very quietly.

Worms Protection – There are many ways to protect from Trojan threats.

  • Follow the same steps as “Virus Protection” listed above.
  • Train your users to not open up suspicious attachments, downloading programs or applications.

If you are ever in doubt, always ask you IT department or IT support services provider prior to downloading or opening anything questionable. All organizations should ensure they are safe from malware before it causes trouble. Evaluate your existing network security system and ensure everything is secure prior to being faced with lost productivity, downtime or loss of data.

It is extremely important you address what are the different types and risks of malware to your business.

Who is 365 iT SOLUTIONS? Simple, we are Toronto’s best and leading IT consulting firm that delivers Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

 We Make IT Simple!

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How to plan an IT budget?

According to a recent survey, over 33% of organization’s IT budget is going towards innovation and business opportunity however many do not know how to plan an IT budget. Here are key points to consider.

The survey was conducted by CEB. Organizations must know what it spends on IT allowing them to create a clear IT budget for the coming year that will assist you to match IT to your business goals, give a true view of your IT costs and allow you to plan for major upcoming IT expenses.

Aligning your IT budget and with your business goals.

Looking to plan an IT budget? This is the foundation and driven by your business goals and business strategy.

Business example, if you coming is planning to grow and expand, you will need new hardware plus you will have to provide support and training. As your business grows, you also have to be aware of your current IT infrastructure limits and if it needs to be upgraded to support your company’s expansion.

Small or large, all organizations should be using a reliable, scalable and adaptable IT infrastructure.  Your IT department or IT consultant should have experience to make the process faster and more efficient.  It is important to also remember that your IT budget is a forecast and there should be room for an emergency situation.

Plan an IT budget to be simple

Keep it simple! Approach your IT budget aiming to build a complete picture of your technology costs by setting the scope of your IT budget, keeping accurate inventory and using the past as a guideline and what has been spent in the past on hardware, software and IT support.

Plan an IT budget and monitor your IT costs

Your IT budget is an important tool to help your business allocate funds and monitor spending. Your budget is set yearly however you should break down spending monthly. You need to include regular monthly costs like charges for IT support services, cloud services, internet connection and backups in addition to one-off expenses like new hardware.

Unfortunately, unexpected IT costs are not uncommon so do not under budget as an emergency may cause issues. If your IT costs exceed your predictions, you need to review with your management team or managed IT services provider as to why you are exceeding expectations.

At the end of your fiscal year, you need to review your IT budget performed and how it has performed. These findings are the baseline for your next budget so your business can focus on IT spending in the most important areas. Given how organizations have limited IT staff and budgets, you should engage your management team as well as IT consultants if possible.

With proper engagement from management and your IT department or IT consultant, you should be able to have a stable IT budget yearly with no to little surprises.

365 iT SOLUTIONS is Toronto’s leading IT consulting firm delivering Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

 We Make IT Simple!

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Apple Mac computers are at risk of new ransomware KeRanger

No system is safe, Apple Mac computers are at risk of new ransomware. Find out how it affects Mac computers and how to protect your data and business. Apple Mac customers are now being targeted by hackers using ransomware KeRanger.

What is Ransomware?

Ransomware is one of the fastest-growing types of cybercriminal threats out there that encrypts data on infected machines and then asks for a ransoms in digital currencies before they give you an electronic key to retrieve your data.

What is Ransomware KeRanger?

KeRanger allows cybercriminals to bypass Apple’s Gatekeeper software. The malicious ransomware then installs an infected version 2.90 installer that called “General.rtf” file which looks like a legitimate .RTF file. KeRanger then stays dormant for 3 days. Once it activates, KeRanger begins encrypting files across the Apple Mac system.

What systems are vulnerable to KeRanger?

KeRanger ransomware does not affect everybody who uses the Transmission app. It will only affect Mac users that downloaded version 2.90 from the Transmission website. This version has been bundled with the KeRanger ransomware. For user downloading Transmission from the website right now, you will not be affected as developers have since removed the malicious ransomware installer and replaced it with a working installer called 2.92.

How do I remove KeRanger?

The Transmission developers have just released Transmission 2.92 and it will automatically search for and remove the KeRanger ransomware malware from your Apple Mac.

365 iT SOLUTIONS is Toronto’s leading cloud services provider and IT consulting firm delivering Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

 We Make IT Simple!

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What is a successful cyber attack?

No network is 100% safe no matter how many security procedures are in place. What is a successful cyber attack and what puts you at risk?

Several studies have shown that it takes a long time for organizations to realize their IT infrastructure network has been hacked resulting in a successful cyber attack. There are several steps to a successful cyber attack and we will address how to mitigate your risk.

  1. Cyber Criminal Observation

Cyber criminals like to plan things out carefully. They check out a situation before launching a cyber attack. They first identify their targets and then plan on the best way to exploit them including what is their business structure and are there any weak links within the organization? The cyber criminals need a single point of entrance to get started. One major threat is from targeted phishing emails. These are very common and used actively.

  1. Targeted Scanning

Once cyber criminals have identified a target, the strategic step is to identify a weak point that allows them to gain access. They accomplish this scanning your entire IT infrastructure with tools easily found on the Internet. This is a slow process that can last months as the cyber criminals search for network security vulnerabilities.

  1. Unauthorized Network Access

This is where the plan really steps up. Now that they have found your weaknesses, the next step in the successful cyber attack is to gain unauthorized network access while undetected. Usually cyber criminals moved around the network freely with little to stand in their way. Cyber criminals steal credentials, change their privileges to administrator. Once they gain administrator privileges, they have been successful.

  1. Long-term Stay

Cyber criminals do not leave networks. When they gain unrestricted access, they usually stay for a while and very quietly. Cyber criminals will install malicious programs including root kits that allow them to return with the same administrative rights. This allows them to no longer depend on a single access point.

  1. Cyber Attack and Assault

Data is worth more than disruption and fortunately this step is not taken always taken. If it is taken, the cyber criminals can alter hardware or even disable the hardware. During a successful cyber attack, it is usually done in stealth mode as the cyber criminals have taken control of your IT infrastructure.

How do you protect yourself from a successful cyber attack?

Many organizations have been breached at least once and not even aware of it. There are many perimeter security tools including firewalls however they are a starting point in protection against advanced, targeted successful cyber attacks.

The crucial key to blocking a successful cyber attack is to control user rights on the network. Administrative access is king. Develop a reality about cyber criminals can do and plan your cybersecurity around it. Take a simple and basics approach to focusing on protecting what matters most to your organization with solid IT team behind you. Finally, create a good contingency plan and test it to ensure it works.

365 iT SOLUTIONS is Toronto’s leading cloud services provider and IT consulting firm delivering Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

We Make IT Simple!

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