Microsoft has a big revenue stream when it comes to Enterprises. It is where they have a significant presence in productivity software as well as desktop operating systems. Google has been actively cutting into Microsoft’s share of the market at the enterprise level. Recently, Microsoft has reported that many clients who have switched to Google are switching back Microsoft.
In the last eighteen months, over 785 organizations who tried out Google’s suite of services have now come back to Microsoft. It goes without saying that switching between Google and Microsoft is not a trivial process as the expense incurred – both financially and in terms of lost productivity – can be considerable. So, for a company to switch back from Google, they must have been quite unhappy with the services to make the transition again, in what is likely a small time window.
Google has it much easier than Microsoft in terms of support for legacy software as they are a cloud-only service provider which allows them to push out new features faster. Microsoft’s mix of on-site and cloud products makes the support cycles for their services generally longer which is one reason why corporations like Microsoft services. Additionally, it is this mix of product offerings that makes Microsoft’s portfolio of applications incredibly strong.
While 785 may not seem like a high number, remember, these are enterprise customers and each company can be composed of hundreds, if not thousands, of employees.