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Microsoft Windows 8.1 Update is Crippling Systems with BSOD

As Toronto’s leading Managed IT Services and IT consulting firm, we are proactively maintaining our networks however a recent Microsoft update is causing some trouble.

There have been some issues since the patch was rolled out.  Many IT professionals have been reporting that they have discovered that four individual updates are causing random BSoD issues for its users.  The KB2982791 kernel-mode driver is the biggest culprit. Dues to the severity of this issue, Microsoft is recommending that anyone who updated their system go and uninstall a couple of the specific updates, or rollback using Windows Restore.

Here is a list of updates that should be uninstalled from you system

  • 2982791 MS14-045: Description of the security update for kernel-mode drivers: August 12, 2014
  • 2970228 Update to support the new currency symbol for the Russian ruble in Windows
  • 2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2
  • 2975331 August 2014 update rollup for Windows RT, Windows 8, and Windows Server 2012

The uninstall process is a simple but done at your own risk.  You can simply uninstall the updates as any other program or application in Windows.  There is one additional step, in the “Programs and Features” section, you have to click on “View installed updates” on the left.  Microsoft recommends that you uninstall 2982791 however you may wish to uninstall the others as well, just in case.

Microsoft is still investigating what went wrong with the update and they have pulled the download known as Update 2 from its website and it has also been removed from Windows Update.

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