There has been an increase in fake Microsoft tech support phone calls. Microsoft does not call consumer or business users so do not disclose any information to these cyber criminals.
In today’s modern age of technology, cyber criminals are getting creative and not only do they send fraudulent email messages, they also setup fake websites to copy the original. Many times they call to fix a non-existent problem and they may even offer to help solve your computer problems or sell you a software license.
Once they have access to your computer, its game over.
They will now do one of the following:
- Install malicious software that could capture sensitive data such as banking information.
- They may also charge you an additional fee to remove this software.
- Have you download software that allows them to take control of your computer remotely.
- They may adjust your security settings to leave your computer vulnerable to attack.
- Request credit card information so they can bill you for their fake tech support services.
- Direct you to fraudulent websites where your credit card will be required.
IMPORTANT: Microsoft nor other partners make unsolicited phone calls to charge you for computer security or software fixes. Large companies do not engage in this behaviour.
What you need to know about telephone tech support scams?
- Cybercriminals use public phone directories to cold call potential victims.
- They may know your name from information available on the internet.
- They may guess your operating system to build credibility and gain your trust.
- They may ask for your user name and password which is not required by any trusted partner.
- Do not trust unsolicited calls.
- Do not provide any personal information.
These fake support calls may claim they are from the following:
- Windows Helpdesk
- Windows Service Center
- Microsoft Tech Support
- Microsoft Support
- Windows Technical Department Support Group
- Microsoft Research and Development Team (Microsoft R & D Team)
Who should I report these fake calls to?
- Always report the issue to your IT contact or your Managed IT Services provider.
- You can also contact Canadian Anti-Fraud Centre.
How to protect yourself from telephone tech support scams
- Do not purchase any software or services from any company.
- Never give control of your computer to a third party unless you know them.
- Never provide your credit card or financial information to anyone claiming to be from Microsoft.