No matter what size of business you have, you cannot afford network down time and managed IT services protects you from it.
The good news is that technology changed rapidly and the rise of technologies of PSA (professional services automation) and RMM (remote monitoring and management) software ensures that infrastructure is protected and proactively managed and monitored.
The break-fix model?
This is simple, break-fix model is engaging tech support services when something goes wrong and it is billed on an hourly basis. This approach has always meant a reactive approach and business goals never being aligned. This also means that the business suffers down time which will cost the company money, productivity and profitability.
What are managed services?
Managed services are known by a couple of different names including managed services, managed IT services, outsourced help desk or MSP. Depending on the partner you choose, they cover a range of IT support services using their PSA (professional services automation) and RMM (remote monitoring and management) tools. Their tools will handle a variety of task including which including software updates, remote support tech support issues, local and offsite backup and many other security services. Managed services tend to be on a flat monthly fee which covers everything that they need aside from hardware.
Managed IT Services is a proactive approach to IT support services while the break-fix model is reactive in order to handle your company tech support services.
How does managed IT services work?
Managed IT services will proactively manage your entire IT operations including hardware and software. The tech support services team will remotely handle all day-to-day IT help desk support services including cloud services, network management, disaster recovery and many other items.
Managed services will keep everything running smoothly by proactively managing the network. Here are a couple of areas that are managed by partner Managed IT services providers (MSP).
- Proactive maintenance and management
- Server Monitoring and Management
- Network Monitoring and Management
- Firewall Monitoring and Management
- Website Monitoring
- Application Monitoring
- Mobile Device Support
As a leading IT consulting company, we provide full onsite and remote help desk support for multiple devices including desktops, servers, printers, network devices and mobile devices that reduces downtime. Proactive preventative maintenance will utilize and stabilize the reliability of your network.