Every company has technology and users so every company needs Helpdesk Technical Support to ensure maximum uptime and employee productivity.
Many IT consulting organizations in Toronto will boast about how many locations they have for onsite visits however that is great if you do not have the right tools to properly manage your clients. In this global economy, organizations are faced with supporting users and locations they cannot access physically within a reasonable amount of time.
365 iT SOLUTIONS has invested in many Enterprise tools including central technical support ticketing system, Remote monitoring and management (RMM) and professional services automation (PSA) software. This ensures we can support our impressive Toronto based clients including their remote offices reaching as far as Asia. Tie this into our internal 100% Canadian 24x7x365 technical support team and your business is covered at all times by an entire technical support team including holidays and emergencies. We are based in Toronto and available to you 24x7x365 to our managed IT services clients with a guaranteed service-level agreement (SLA). Our team is the best at what they do with a remote tech support resolution rate of over 95%.
What should be included when looking at Helpdesk Technical Support?
- Unlimited technical support including software and hardware
- Email, Hardware and Software configuration and troubleshooting
- Networking including firewall and wireless installation, upgrades and troubleshooting
- Printer and VoIP installation, upgrades and configuration
365 iT SOLUTIONS believes in a team approach with centralized location of all data including desktop, network, server and telephony. Our help desk technical support has the ability connect remotely to any system with internet access and provide technical support including infrastructure support for the server and network as well as consolidated ticket tracking & management. All information is reported in quarterly reports on showing help desk usage, trends and statistics as well as a plan on how to move forward and increase up time, employee productivity and security.
How does your current IT support service stack up? Let our complimentary network assessment show you.
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