How experienced is your iT support team?

365 iT SOLUTIONS is committed to upgrading our infrastructure in order to provide our clients with the most advanced technology available. Knowledge is the number one factor to a successful business in the tech industry. Our greatest asset is our iT technical support team. Our highly skilled Canadian iT technical support team is constantly upgrading their skills in order to maintain our Managed iT Services portfolio with cutting edge of technology including Remote monitoring and management (RMM) and professional services automation (PSA). Our team has over 100+ years of combined experience in the industry. Our iT technical support team carries multiple certifications including Microsoft Certified, Computing Technology Industry Association (CompTIA) Certified, Cisco Certified systems engineers and Information Technology Infrastructure Library (ITIL) to mention a few. If your company is facing IT infrastructure down time, our team can help you get you back on line promptly as we have technicians on call 24/7/365 for managed IT services clients.

Why do I need Data Backup and Disaster Recovery?

365 iT SOLUTIONS is Toronto’s leading iT consulting firm. We know that the most valuable asset to any business is their data. We offer multiple different IT solutions that meet various budgets which include data backup solutions and disaster recovery options to protect your business. We have implemented multiple enterprise level Disaster Recovery systems to protect businesses including offsite backups, Cloud Backups, real time disaster recovery and business continuity options. Complete Data Backup management is included in our Managed iT Services program. Our iT support team will setup an enterprise level data backup solution including local data backup and offsite data backup (cloud backup). Proper Backup procedures will protect your business, profitability, productivity and reputation.

Why does my network need Proactive Management and Maintenance?

Technology is the heart of your business. In todays world, your IT infrastructure network is the back bone of your business. Proactive management and maintenance keeps your network running efficiently and securely. Our Managed iT Services provides proactive network management, proactive iT technical support and proactive iT maintenance therefore reducing iT infrastructure systems failure and downtime. Our team of iT technical support engineers proactively monitor and manage the health, performance and security of your iT network 24/7/365. This will ensure maximum uptime, security and stability. This all comes with a predictable flat monthly fee.

What if I need to add additional users on my network?

 365 iT SOLUTIONS has been successful because we believe in delivering not only the best IT solutions but also the most simple affordable ones. We offer flexible predictable pricing based on your current business needs. We are long-term partners with our clients therefore we compliment our client business environment and future business goals. If our clients under managed IT services agreements add/change/remove a user, we will adjust pricing accordingly. We stand behind our monthly managed IT services agreement and offer our services with No Long-term Contracts.

What types of incidents are covered under this agreement?

Under our Managed iT Services agreement, we include unlimited remote iT technical support during business hours or according to your SLA which is covered under the monthly agreement. There is NO limitations on the time spent regarding iT technical support issues. As per our Managed iT Services program, all services include proactive network management, preventative iT technical support, routine iT maintenance and 24/7/365 iT monitoring. We also perform weekly as well as unscheduled maintenance and fixes for network related problems that may arise. At 365 iT SOLUTIONS, we maintain all our Managed iT Service clients proactively so that your network is reliable and secure and we do so at a fraction of the cost of hiring your own in-house IT department staff.

How does Managed iT Services compliment your business?

Managed iT Services compliment businesses by allowing them to operate more strategically than reactively in order to prevent problems and to keep things running smoothly. This iT technical support model also rewards both the client and the Managed iT Service (MSP) provider when things go smoothly. This is true win-win business relationship as our business model is built on network uptime, not downtime. This iT technical support business model also provides fixed iT costs with allows for proper budgeting and the client will never receive surprises from a billing standpoint.

What is Managed iT Services?

Many companies claim to be Managed iT Service providers (MSP) however only True Managed iT Service Providers are 100% responsible for the safety, security, and reliability of your entire iT infrastructure. Managed iT Service providers are not only your trusted iT consultants, they also provide proactive Managed iT Services using a host including Remote monitoring and management (RMM) and professional services automation (PSA) tools to ensure your organization is receiving immediate iT technical support and consistent network uptime on a fixed-fee basis that meet your company budget. As a true Managed iT Service provider, our corporate commitment is to proactively prevent problems and not reactively fixing problems. Once again, a true Managed Service Provider’s (MSP) business model is built on network uptime, not downtime.

How do we solve urgent iT technical support issues?

We solve all iT technical support issues on the basis of priority. Our Managed iT Services client receive advanced enterprise Remote Monitoring and Management (RMM) software. Our iT support team use these tools to proactively manage and maintain your network including enterprise centrally controlled antivirus and data backup as well as iT technical support issues and iT support ticket tracking mechanism. All urgent iT technical support issues are given highest priority and our iT technical support team will solve the technical iT technical support issue immediately.

How does your company perform remote iT technical support?

365 iT SOLUTIONS has invested into state-of-the-art Remote Monitoring and Management (RMM) software to managed all clients under our Managed iT Services program. We managed offices worldwide for clients that run their business in multiple times zones and 24/7. Once your users submit a iT technical support ticket, the ticket will hit our technical support service board. The experienced team will “Ask for permission” to gain access to the computer and then resolve the technical issue remotely. We take every precaution to ensure that our clients privacy is maintained and there is no system access without user approval.

What is the best way to utilize your Business iT Solutions?

We have created several comprehensive packages that fulfill all of your Business iT Support technical needs. Depending on the size of your company, you can choose the package that has the amount of Technical Help Desk, On-Site Technical Support Management hours and Cloud Services you require. We offer Managed iT Services, iT Support Services, Remote Technical Help Desk, Disaster Recovery, Offsite Backup, Cloud Services and many more to suit all business demands and budgets.

What are your response times or Service Level Agreement (SLA)?

Our Managed iT Services clients receive priority iT Support. If you are not on contract with us then a standard support ticket will be acknowledged and started within standard hours. SLA’s can be modified on based on company needs.

Do you provide 24 hour iT technical support?

Yes, we certainly do support our clients around the clock. Our Managed iT Services clients have a professional Systems Engineer on-call in case they need us. Since 365 iT SOLUTIONS monitors the network 24/7/365, we identify issues in a network proactively. Depending on your Managed iT Service contract, an “Out Of Hours” surcharge does apply, so if it isn’t really that urgent it’s best to wait until the next business hour to call – or just contact us and we’ll pick the job up first thing next business day.