As times and technology quickly change, organizations must ask do you need a new managed IT services provider?
Terminating business relationships is awkward however to remain competitive, organizations need to be strategic and proactive to stay relevant. Many want to give their managed IT services partners the benefit of the doubt without having them hold back their advancement.
Business relationships or objectives can easily change, and you need a managed IT services provider that works in sync with your organization.
Below is a list of some items that may make you ask yourself, do you need a new managed IT services provider?
1.Two-way partnership trust
When using a managed IT services provider, there must be trust as they have access to your systems, and you must trust they are protecting your privacy and your confidence. Their goal should be as your outsourced IT to assist with employee terminations, internal investigations, and legal discoveries.
- No business about your organization
Is your managed IT services provider aware of your business, business goals, and industry? It is very important that they understand your organizations purpose, mission, and objectives. Discuss your operations, your goals, and your key challenges. They should be able to provide valuable feedback as a partner and not a vendor. Managed IT services provider are supposed to be relationship partners and not transactual.
- They cannot scale with your business
Is your business growing or is your current managed IT services provider taking on too much business and it is affecting their performance and service? If you are waiting hours or even days for tech support help with critical issues, then this IT support services does not match your business needs.
- Are critical IT functions working
The best way to measure up your current network is to have another Managed IT Service provider provide a free network assessment. This will reveal any neglect like failed backups, unpatched systems, security holes, and outdated antivirus.
- You do not enjoy meeting your IT partner
A true managed IT services provider is about long-term partnership and business based on relationship. You need to be able to relate to them as they may have vital technology recommendations about your IT infrastructure and business processes. These contribute to a long-term successful business partnership.
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