HOW TO: Submit a ticket to 365 iT SOLUTIONS Technical Support Helpdesk

365 iT SOLUTIONS offers three convenient ways to contact our technical support team.

Call for Technical Support

For immediate assistance, please call 416-398-9889. Press 1 for Technical Support Team. Monday to Friday 8:30AM-5:30PM

For after hours support, please call 416-398-9889 Option 1 and leave a voicemail in the emergency after hours support mailbox.

Email iT Support Services

Please email our Technical Support Services email address to submit a ticket. We will endeavor to get back to you at the earliest possible time.

* If you require urgent  access to our technical support team after hours, please include the word urgent in the subject line.  Extra charges may apply.

Managed iT Services Clients

In your system tray by the clock, you should find our remote agent icon to give you access to our technical support team. It looks like a blue square icon with ‘365iT’. An example is below:


If the icon is missing, click the ‘Show hidden icons’ button and see if it’s in there.


2. Right-click on the remote agent and select Create Service Ticket.


4. Enter your information with a clear description of the problem and what you need help with.  Important to enter your email address in the “From:” field.

5. After you’ve completed entering the information, click the Send button at the top right to submit the ticket.