HOW TO: Submit a ticket to 365 iT SOLUTIONS Technical Support Helpdesk

365 iT SOLUTIONS offers two convenient ways to contact our technical support team.

Call for Technical Support

For immediate technical support assistance, please call 416-398-9889. Press 1 for Technical Support Team. Monday to Friday 8:30AM-5:30PM

For after hours support, please call 416-398-9889 Option 1 and leave a voicemail in the emergency after hours support mailbox.

Email iT Support Services

Please email our Technical Support Services email address to submit a ticket. We will endeavor to get back to you at the earliest possible time.support@365it.ca

* If you require urgent  access to our technical support team after hours, please include the word urgent in the subject line.  Extra charges may apply.

“365 iT SOLUTIONS is committed to providing clients a responsive and positive client experience every time they connect with our technical support services team. Our in-house Toronto tech support-based team is highly-trained. Our team of talented managed IT services professionals provide our clients with the best technical support services within the industry.

It all starts from the initial complimentary network and security assessment to client onboarding project to proactive IT maintenance, IT management, and IT support. Our technical support services team who work closely with one another to resolve client technical support issues in an efficient time without unnecessary site visits.

365 iT SOLUTIONS builds long term relationships with its clients as they are incredibly important to us. Our committed is to put clients first.

Our commitment to our clients includes six core commitments to our approach:

Accessibility: We provide our clients with full access to all management and team members so we may take the time to understand your needs based on your unique business needs.

Responsiveness: We take pride in responding to all enquiries in an efficient and timely manner. As part of our business improvement cycle, we are continually looking for ways to improve our service and client expectations using the latest technology available.

Privacy: We take privacy seriously. We will always take every reasonable precaution to protect all information. We do not disclose any information to other parties unless you give us permission.

Transparency: We believe in honesty and transparency as we are committed to clearly explaining our services including outlining business risks and associated potential risks so you can make an educated decision.

Communication: We will continue to keep our clients up to date on communications, documentations, and research wherever possible to keep them up to date. All communications are in simple business terms and no tech talk.

Excellence: We strive for excellence and committed to applying our knowledge, innovation, and latest technology to meet our client unique requirements and expectations.

Our dedicated technical support services team will be with you every step of the way. We are always a phone call away.