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Industry Insights IT Solutions Managed IT Services

Our Team is Growing – Level 2 IT Support Help Desk Technician

 

365 iT SOLUTIONS is Toronto’s leading IT consulting firm offering Managed IT Services, Tech Support Services, IT Support Services and IT Outsourcing services.

We are looking for a Level 2 IT Support Help Desk Technician.

A competitive compensation package includes base salary, commission/bonus structure, and other incentives.

The right candidate will help the IT Support Team take calls, respond to IT support tickets, and find resolutions independently.

Candidate for this role should have proven analytical and problem-solving abilities over the phone and on-site.

Candidates will also be working on IT Projects for our clients, from upgrading their systems to providing technology advice.

We are looking for someone who has at least 3 years of experience in this field.

This technician will report to the Service Manager.

 

Primary Responsibilities

  • Perform in-office troubleshooting of hardware and software issues for various clients
  • Assemble and configure client systems
  • Occasional on-site troubleshooting of hardware, networking and software issues
  • Document changes to the support environment
  • Excellent verbal and written communication skills are a must
  • Excellent interpersonal skills are a must, this is a customer-facing role
  • Monitor ticketing system to ensure timely resolution of issues
  • Leverage front-line client experience to identify sales opportunities
  • Ability to work under tight deadlines; multi-tasking abilities are essential
  • Applying industry “Best Practices”
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Office business hours are from 8:30AM – 6PM, Mon – Fri, with occasional after hours work and on-call required
  • Other duties as assigned by upper management.

 

Requirements

  • Post-secondary education in Computer Science / Information Technology.
  • Cisco/Microsoft/CompTIA certifications would be a big asset.
  • Highly self-motivated and directed.
  • Passionate about IT and Technology
  • Proven analytical and problem-solving abilities.
  • Ability to conduct research into a wide range of computing issues is required.
  • Ability to absorb and retain information quickly.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Strong multitasking skills
  • Must have a valid Ontario Driver’s License or equivalent and must have full access to, or own a reliable automobile
  • Exceptional customer service orientation.

 

Technical Requirements

  • Strong knowledge of Microsoft Windows Server  2008 / 2012 including Active Directory.
  • Experience with configuring and troubleshooting a wide range of desktop hardware and software (Windows XP – 8.1 )
  • Strong knowledge of Microsoft Office 2007-2013
  • Experience with Remote Control Software such as LogMeIn, and MS-Remote Desktop
  • Strong knowledge of Drive Imaging tools such as Ghost, True Image, etc.
  • Strong knowledge of Email and Messaging such as MS-Exchange, BES, etc.
  • Strong knowledge of Networking concepts and hardware including Cisco, Sonicwall, routers, firewalls, switches and VPN appliances
  • Strong knowledge of back-up hardware including various tape drives, USB drives and Disk-to-disk systems
  • Knowledge of RAID including various RAID controllers and general RAID knowledge – building, mounting, breaking, hot spare, RAID 0/1/5/6/10, etc.
  • Knowledge of virtualization platforms (VMware, Hyper-V).
  • Knowledge of back-up software including Acronis, Vembu, WSB, etc.

 

Would be an Asset

  • Experience with Remote Monitoring and Management tools
  • Prior experience with a Managed IT Services Provider (MSP)
  • Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Partner (MCP) Certifications: Windows Server 2012 or equivalent

 

NO AGENCIES, NO PHONE CALLS or DROP INS. ONLY SELECTED CANDIDATES WILL BE CONTACTED.

Please send your resume in WORD or PDF format.

365 iT SOLUTIONS is a leading IT consulting firm in Toronto. We provide industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

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Industry Insights IT Solutions Managed IT Services

Watch the iPhone 6 Launch Event Live

Like many, you are curious of the latest and hopefully greatest iPhone 6.  So do you want to watch the iPhone 6 launch live?

Well, Apple is hoping you do and offering a way to view live video of the iPhone 6 launch.  Simply visit www.apple.com/live.  The Apple site currently is displaying a timer currently showing the count down until launch.

The launch party will take place at the Flint Centre for Performing Arts at 18:00 GMT on Tuesday September 9th.

Apple may not show off the new 4.7in and 5.5in iPhones however these are all rumours and apparently there’s a good chance we’ll also see the iWatch unveiled.  There will also be a viewing of iOS 8.

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365 iT SOLUTIONS is a leading IT consulting firm in Toronto. We provide industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Take advantage of our Complimentary Network and Security Assessment by 365itSolutions.com

 

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Industry Insights IT Solutions Managed IT Services

How to Enable Two-Step Authentication on Your Apple ID

Do you have an Apple ID and access iCloud, App Store or iTunes?  It is no secret that hackers exploited a vulnerability and Apple has confirmed that brute forced passwords and security questions were to blame for the breach.

How to Protect Your Apple ID?

You need to have a really good strong password.  Use numbers, letters, uppercase, lowercase and symbols all missed up together. Change “S” to “$”, make a sentence, instead of “four” or “for”, use “4”. Be creative.

Next you need to enable two-step verification (2FA) on your Apple ID.  This second layer of protection will use two-factor verification.  Two-step verification (2FA) will not protect you from are installing complete phone backups, accessing Find My iPhone, or accessing your Photo Stream.

Enabling Two-Step Verification

With two-step verification, you will need to enter your email and password plus you will also be sent a four-digit passcode to a trusted device to verify your identity.

  1. Go to My Apple ID.
  2. Select Manage your Apple ID and sign in.
  3. Select Password and Security.
  4. Answer any security questions (if required).
  5. Select Get Started under Two-Step Verification and follow the instructions.
  6. You’ll be asked to wait three days in order to enable Two-Step Verification, as a precaution.

Once enabled, there will be no more security questions.  If you need to recover, you will receive a 14-character “Recovery Key” for you to print out which you can then use to access your account if you lose your trusted device(s) or forget your password.

Turning Off Two-Step Verification

If you want to turn two-step verification, follow the steps below.

  1. Go to My Apple ID.
  2. Select Manage your Apple ID and then sign in.
  3. Select Password and Security.
  4. Click on Turn off two-step verification.
  5. Choose new security questions and verify your birthday.
  6. Click Save.

Remember your new security questions and answers as you will need them to verify your account.

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365 iT SOLUTIONS is a leading IT consulting firm in Toronto. We provide industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Take advantage of our Complimentary Network and Security Assessment by 365itSolutions.com

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Industry Insights IT Solutions Managed IT Services

Microsoft Internet Explorer 8 Deadline

Microsoft has announced another deadline.  They will be ending security and technical support for older versions of Internet Explorer running on Windows 7 operating systems on January 12, 2016.

Now companies and IT professionals now have to update legacy Web applications on Windows 7 workstations as Microsoft has given a 17 month countdown.  The deadline of January 12, 2016 will also affects Internet Explorer 9 and 10 running on Windows 7 operating systems.

IT support staff have to begin updating their web based applications quickly as delaying of migration could also delay the migration process past the deadline which will result in companies not being able to fully test compatibility.

IT consultants believe it will be easier to update web based applications running on older Internet Explorer versions compared with upgrading to a new Windows operating system.  There is a potential obstacle for the browser migration process may reside in bring your own device (BYOD) policy.  Businesses may have policies that do not support devices and users running a browsers older than Internet Explorer 8.

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365 iT SOLUTIONS is a leading IT consulting firm in Toronto. We provide industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Take advantage of our Complimentary Network and Security Assessment by 365itSolutions.com

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Industry Insights IT Solutions Managed IT Services

4 Key Points When Selecting a Managed IT Services Providers (MSP)

Are you selecting a Managed IT Services Providers (MSP)?  Managed IT Services Providers (MSP) are your business partners as they are a vital role in all aspects of business operations and productivity.  With technology pushing cloud services and applications forward, businesses are eager to leverage technology to drive growth and productivity.

Business leaders leverage virtual technologies to remain competitive plus they are not in the business of managing their IT infrastructure including IT Support Head Desk, IT integration and disaster recovery.

By selecting a Managed IT Services Providers (MSP), this is a critical business decision that will help your organization succeed.  Businesses must ensure their Managed IT Services provider (MSP) is using the latest technology including industry leading tools such as Remote Monitoring and Management (RMM) Software to navigate the sophisticated and rigorous regulatory and PCI compliance issues involved in working with financial, health, or personal customer data.

Headlines are full of security breaches and security is becoming a bigger challenge for IT professionals.

Here are four key points to consider when Selecting a Managed IT Services Providers (MSP).

 

1. Comprehensive Technology

Businesses should ensure the IT support services provider they select has a wide range of tools to meet their current needs but also scalability to allow for growth as the business leverages cloud and virtual technology to develop new products and services.

A Managed IT Services Providers (MSP) offers proactive IT infrastructure maintenance and IT support.  Since they cover your entire IT infrastructure, they will handle everything including IT infrastructure, local and cloud storage, application management and much more.  All this is backed by a service level agreement (SLA).

 

2. Industry Best Practices

When selecting a Managed IT Services Providers (MSP), you should look at whether they are able to maintain and grow your IT infrastructure according to business goals and technology needs while maintaining industry best practices.

A Managed IT Services Providers (MSP) should ensure seamless migration for clients by taking existing infrastructure and applying the latest technology to it to increase network uptime and security.

 

3. Customer Service

Businesses should select a Managed IT Services Provider (MSP) with a commitment to their clients. Ensure you have a dedicated account manager who serves as a single point of contact.  This will provide quick support and escalation if required.

Your Managed IT Services Provider (MSP) has to be your leader in technology.  You should select an IT partner with fast, responsive and effective trouble shooting capabilities.  Managed IT Services Provider (MSP) should available to address problems around the clock.

 

4.Security

A Managed IT Services Provider (MSP) must have a proven track record in securing client networks.  Your IT partner will allow you the flexibility to architect and design its infrastructure with security and disaster recovery elements across data centres and geographies.

With a robust infrastructure, your Managed IT Services Provider (MSP) must embed security into every aspect of your IT infrastructure including implementing proactive intrusion detection.  The Managed IT Services Provider (MSP) technical team should continuously monitor threats and ensure the security infrastructure is being optimised both physically and virtually redundancy at every level.

 

Successful companies know how to manage productivity in today’s complex environment.  It is critical that businesses select a Managed IT Services Provider (MSP) with a comprehensive suite of technologies.

365 iT SOLUTIONS is a leading IT consulting firm in Toronto. We provide industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Take advantage of our Complimentary Network and Security Assessment by 365itSolutions.com

 

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Industry Insights IT Solutions Managed IT Services

Canada Revenue Agency Launched Tax App for Businesses

Attention business owners and accounting professionals, Canada Revenue Agency (CRA) has launched a new mobile application for Apple iOS, Google Android and BlackBerry.  This applications will allow business owners to manage their tax management including the creation of alerts for payments, returns and remittances.

Canada Revenue Agency Launched Tax App for Businesses and this is how it will help.

Taxes are a major concern for business owners however the Canada Revenue Agency is turning to technology to make tax management easier.  The application was introduce by Minister of National Revenue Kerry-Lynne Findlay in Vancouver.  This is a first for Canada Revenue Agency (CRA) and free.  It is available at the CRA website and app stores.

Canada Revenue Agency (CRA) specifically developed the app for small and medium-sized businesses (SMBs) with annual revenues less than $20 million and fewer than 500 employees.

365 iT SOLUTIONS is a leading IT consulting firm in Toronto. We provide industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Take advantage of our Complimentary Network and Security Assessment by 365itSolutions.com

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Industry Insights IT Solutions Managed IT Services

Windows 9 Coming Soon – Release Date and Feature

Recently, Microsoft has announced several deadlines for their products including Server 2003 and Windows 7. In addition, Microsoft was not entirely successfully with Windows 8 and Windows 8.1.

According to industry experts, Microsoft is still has a long way to go to produce a unified operating system to cover workstation, laptops, tablets and smart devices.    They also report that Microsoft main goal is to collapse the number of platforms to one.  Windows 9 could be the answer.

Here is a list of some features in the upcoming Windows 9 operating system:

  • Windows 9 will allow expand on Cortana. Watch out Siri.
  • Windows 9 Start Menu. That’s right, its back.
  • Windows 9 will be smaller and offer many more apps.
  • Windows 9 will work nicely with the cloud.
  • Windows 9 will have advanced power management.
  • Windows 9 will work with gestures and experiences.

 

What does Windows 9 mean to your IT staff, IT Support Services and Managed IT Services providers?

Simple.  IT staff worldwide will have a companywide uniform IT infrastructure to monitor and maintain.  When working with the same operating system on all workstations, notebooks, laptops, tablets and smart devices, this will give IT staff worldwide to increase security, uptime and productivity.

Currently, we can expect to see Windows 9 in a preview build by the end of September.   Rumors have suggested a release date of late 2014 or early 2015.

 

365 iT SOLUTIONS is a leading IT consulting firm in Toronto. We provide industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Take advantage of our Complimentary Network and Security Assessment by 365itSolutions.com

 

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Industry Insights IT Solutions Managed IT Services

Windows Server 2003 support is ending July 14, 2015

Microsoft issued support deadlines for Windows Server 2003.  Microsoft will discontinue Server 2003 R2 in under one year, July 14, 2015.  Server migrations require planning and careful consideration.  The change from 2003 to 2012 is drastic and there will be compatibility issues with older software.

Server 2003 accounts for 20% of total Windows Server installations and will be down to 10% by the end of 2014.  If compatibility is an issue, there is a solution to that.  You can run Server 2003 in a virtual container on a physical Server 2012 system box.

Here are four considerations when planning your migration from Server 2003 to Server 2012.

 

  • Step 1: Network Discovery. Determine which applications and workloads are running on Windows Server 2003 today.  Check with manufacturers to see if software is upgradable to a server 2012 environment and what are your business goals and needs today.

 

  • Step 2: Infrastructure Assessment. Categorize applications and workloads by type, importance, and degree of complexity. How does your business run and what is needed to become more efficient.

 

  • Step 3: Date Target: Choose a migration date.  Determine what will be the destination for each application and workload. Onsite or cloud? Exchange or Microsoft 365?

 

  • Step 4: Migration: Build an effective migration plan. You can have your internal IT Support team do it, collaborate with a Managed IT Services (MSP) provider, or use an IT consulting firm.

 

Available Resources from Microsoft:

  1. Microsoft Assessment and Planning Toolkit            

This toolkit allows you to assess your current IT infrastructure for a variety of technology migration projects. This Solution Accelerator provides a powerful inventory, assessment, and reporting tool to simplify the migration planning process.

http://www.microsoft.com/en-us/download/details.aspx?id=7826

 

  1. Upgrading Skills to Windows Server 2012 Jump Start

Here is an accelerated certification program that helps IT Pros with their Windows Server 2008 certification to upgrade their skills to Windows Server 2012 in preparation for Exam 70-417 which supports several certifications including MCSA: Windows Server 2012; and MCSE: Desktop Infrastructure, MCSE: Server Infrastructure, and MCSE: Private Cloud.

http://www.microsoftvirtualacademy.com/training-courses/upgrade-skills-to-windows-server-2012-jump-start

 

  1. Windows Server 2012 available at the following based on business type.

If you are looking for a free trial of Server 2012, please see the link below.  Also, nonprofits and charities receive preferred pricing through Tech Soup Canada.

Business          –           http://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012-r2

Nonprofit       –           http://www.techsoupcanada.ca

 

  1. Microsoft Deployment Toolkit

This tool provides a unified collection of tools, processes, and guidance. It reduces deployment time and standardizing desktop and server images as well as improved security and management.

http://technet.microsoft.com/en-US/windows/dn475741.aspx

 

365 iT SOLUTIONS is a leading IT consulting firm in Toronto. We provide industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Take advantage of our Complimentary Network and Security Assessment by 365itSolutions.com

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Industry Insights IT Solutions Managed IT Services

Hacked Gmail on Smartphones

With an incredible 92% success rate, US researchers have hacked Gmail accounts.

By exploiting a weakness in smartphone memory, the researchers disguised malicious software as a downloaded app and they were able to gain access to a number of other apps including Gmail.

The researchers performed this test on many popular apps however Gmail was among the easiest to access on an Android phone but the researchers believe it could work on all smartphones.

So what was the hardest? The Amazon app with a 48% success rate.

The US researchers hacking method involved accessing the shared memory of a smartphone using malicious software disguised as an app or wallpaper.  This shared memory is used by all apps and the hack would analyze it which would tell them how a user was logging into apps such as Gmail.  This would provide them with login details and passwords.

All tests were carried out on Android phones however researchers believe the attacks could be successful on Windows and Apple phones because their apps use shared data in the same way.

365 iT SOLUTIONS is a leading IT consulting firm in Toronto. We provide industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Take advantage of our Complimentary Network and Security Assessment by 365itSolutions.com

 

 

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Industry Insights IT Solutions Managed IT Services

Legacy Technology Killing Your Organization?

It is common knowledge that technology is an integral part of businesses in today and many have invested into technologies to increase productivity and competitiveness however now IT professionals and IT departments have a serious new issue to deal with, innovation blocked by legacy IT systems.

Companies have been facing an increase in consumer and market demand while IT departments and IT budgets have been facing budgetary limitations.  Legacy IT systems are limiting many organizations ability to be competitive in today’s marketplace.

If properly planned and approached, Managed IT Services Providers (MSPs) can reduce risk, reduce downtime and implement the latest technology to make your company competitive again.

 

How is legacy IT technology a problem? Simple.

Technology is constantly evolving.  Legacy systems cannot keep up with today’s demands and it is becoming a major challenge for many organizations.  The unfortunate part is that many business owners and senior executives believe that their legacy systems are up to the demands of today.

Many legacy systems are complex, slow and full of complicated processes.  Also, many legacy systems are poorly documented causing more issues when trying to maintain or manage.  This is a major issue for businesses, IT budgets and to stay competitive.

New companies have the luxury to start with the latest technology therefore making them competitive, established businesses are using older technology tied to legacy technology.

How to manage legacy IT technology? Simple.

No matter what fears or restrains a business may face, legacy IT systems must updated or face extinction as demand on your legacy IT system fails.  Here are some steps to updating corporate legacy IT infrastructure.

  1. Project Team – Organizations must identify who needs to be involved in the upgrade planning process.  Times have changed, processes have increased and the demands are different.  Survey your staff in what they think is beneficial and what are your corporate goals.
  2. Corporate Goals – Employees need to understand what is happening and why it is important.  A guideline of the upgrade process and management process to the entire company.  You may also need to educate employees on the new systems and processes however outsourced IT providers or Managed IT Services providers (MSP) will usually handle this for you.
  3. Research – Invest in the best products for your business. There are many industry specific software and hardware in the market place.  Contracts with third party suppliers should be clear regarding services to be delivered, timeline, level of application quality and identified risks.
  4. Consultants – You still have a business to run so you may look at third party IT consultants to help your company.  There are many different IT consultants in the Toronto area and many of them offer several other services such as Managed IT Services, IT Outsourcing, IT Support Services and Cloud Services.  Interview many IT consulting companies, check client and project references.  This is a big decision so you might as well get off on the right foot.

365 iT SOLUTIONS is a leading IT consulting firm in Toronto. We provide industry leading Managed IT ServicesIT Support ServicesIT Outsourcing ServicesTech Support Services and Cloud Services.

Take advantage of our Complimentary Network and Security Assessment by 365itSolutions.com