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Microsoft Teams Call Recording and Microsoft Teams Call Reporting

Many organizations are taking advantage of Microsoft’s new cloud-based phone system with the added ability of Microsoft Teams call recording and Microsoft Team call reporting.

Microsoft Teams Call Recording and Microsoft Teams Call Reporting (1)

How do I use Microsoft Teams call recording?

Organizations now can record in Microsoft Teams audio, screen sharing, and video that can provide valuable business insights.  This Microsoft Teams call recording solution will ensure compliance when recording in Microsoft Teams and it is designed to meet the ever-changing demands for compliance

What are the benefits of Microsoft Teams call recording?

  • No upfront costs for Microsoft Teams call recording. Microsoft call recording is a simple monthly recurring subscription. This allows organizations to spread the cost monthly with no large upfront costs, license fees, or technical support.
  • Cloud Connectivity for Microsoft Teams call recording. To compliment Microsoft cloud services, the call recording software is hosted in the cloud resulting in easy access to get your cloud solution up and running. It is as easy as connecting to your Microsoft Teams tenant.
  • No Maintenance for Microsoft Teams call recording. Organization gets the benefit that the solution is 100 percent on managed IT infrastructure resulting in no maintenance for the client, high availability, as well as removing the cost of maintaining the system inhouse.
  • No Upgrades for Microsoft Teams call recording. No upgrades and no downtime since the application is hosted and managed centrally therefore it will not affect the team’s productivity, workload, or add additional responsibility to your IT department or employee.
  • Easy Accessibility for Microsoft Teams call recording. Our solution is 100 percent cloud based allowing employees to access it from anywhere there with an internet connection which makes it an ideal productivity tool for remote workers or work-from-home (WFH).
  • Scalable Solution for Microsoft Teams call recording. Like all of Microsoft cloud services, the call recording solution is flexible and scalable to meet an organization every changing need as it can scale up or down to meet business demand.

Microsoft Teams Call Recording and Microsoft Teams Call Reporting (2)

What are the benefits of Microsoft Teams Call Reporting?

Successful organizations measure all parts of their business.  This allows them to continuously improve employee efforts and the client experience.  Our Microsoft Teams solution provides organizations the proper tools to capture and analyze business call information.

With access to key call metrics, organizations can proactively capture important information including key performance indicator (KPIs), employee performance, and scheduled call performance reports.  This will allow organizations to identify spikes in call traffic, unusual behaviour, and much more.

What are the benefits of Microsoft Teams call reporting?

  • Active Call Boards for Microsoft Teams Call Reporting. Organizations can access useful information on live call boards that will provide an overview of call and employee activity.
  • Lost Calls for Microsoft Teams Call Reporting. Did you customers hang up or drop a call? Now you can recover these business opportunities with reports that capture all call details including lost or dropped calls.  Now your team can call customers back as well as give you the opportunity to allocate adequate staff.
  • Review Historic information with Microsoft Teams Call Reporting. How is organization doing with call quality, time, and other metrics?  Organizations can confidently forecast company growth, schedule employees, and resources including extension allocation.  With proactive in-depth reports, organizations can have this information at their fingertips daily, weekly, and yearly.
  • Control Company Calls with Microsoft Teams Call Reporting. Are you losing business to customers on hold? Call reporting allows organizations to reduce wait times including the ability to move calls between queues, hunt groups, prioritize VIP callers, as well as bring ‘offline’ agents back online to tackle sudden spikes in traffic.

Successful organizations understand the power of real conversation when it comes to building successful client relationships.  With Microsoft Teams call recording and Microsoft Teams call reporting, organizations can manage calls and allocate the appropriate employees.  This results in less frustrated customers and staff.

365 iT SOLUTIONS  is a Toronto award-winning IT provider that is federally certified by the Canadian federal government under the CyberSecure Canada program.

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Small Businesses Are Wanted by Cybercriminals

Cyber security breaches are serious and cost billions per year which is why small business are wanted by cybercriminals.

As organizations and governments commit to making the internet more secure for businesses. This is good news as cyber security breaches including ransomware are costing businesses billions of dollars per year therefore it is very important organizations take this cyber security threat seriously.

Governments may be assisting at securing the network, but a cyber security strategy is ultimately the responsibility of the organization.  Approximately 22 percent of businesses discuss cyber security matters at management level and with a managed IT services provider.

Organization with inadequate data privacy practices are 80 percent more likely to suffer a data breach than organizations that put importance behind privacy practices and policies.

Organizations with low privacy scores lost approximately 600 percent more records than high privacy scoring organizations.

Educational and government websites are more likely to experience a breach than commercial sites as they are larger targets.  As there is are constant data breaches and increased data security awareness, confidence in cyber security is going away.  Organizations that fail to protect sensitive data will face serious negative consequences from the employees, clients, and the public.

In an interesting turn of events, third parties are responsible for most data breaches as the average organization has over 700 different vendors according to an auditor’s association.  They stated that third parties were responsible for 75 percent of data breaches.

Many organizations are behind data privacy requirements and they need to prioritize industry leading privacy practices.  This will reduce the risk of security incidents, data breaches, and demonstrate trustworthiness to clients.

Organization management must rank data theft as the biggest cyber security threats they face from malware, hackers, and rogue employees.

 

Is there a fear of cybersecurity and data breaches?

  • 16 percent of large organizations suffered from successful cyberattacks last year.
  • 12 percent of medium organizations suffered from successful cyberattacks last year.
  • 4 percent of small organizations suffered from successful cyberattacks last year.
  • 9 percent of organizations surveyed stated they had fallen victim to a phishing attack last year.

Organizations must understand that protecting intellectual assets, customer details, and financial information is vital for their business.  Identity theft remains a large threat for individuals and businesses therefore organizations must take steps to protect.   Cybercriminals rely on the information they harvest from organizations to perpetrate these kinds of cyberattacks.

Besides healthcare, professional services find themselves vulnerable including accountants and law firms as the hold a lot of financial information.  A cyber security breach there can seriously cause damage and embarrassment if they leak their client’s information.

Organizations need to protect themselves as well as their information with security IT security policies, IT security procedures, cyber security training, and a commitment to ensuring they invest into IT security yearly.

365 iT SOLUTIONS  is federally certified by the Canadian government under CyberSecure Canada certification.

Our free data breach scan today will look at the Darkweb to investigate if your passwords have been stolen in a data breach.

365 iT SOLUTIONS  is a leading an industry awarded Managed IT ServicesManaged Security ServicesTech Support ServicesCloud Services, IT Support ServicesIT Outsourcing Services,  Business continuity and disaster recovery (BCDR), and Cyber Security Training and Dark Web Monitoring.

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When Two-factor Authentication Is Not Enough

Interesting to see an article stating when two-factor authentication is not enough but this is a reality organization must face to understand their cyber security.

Two-factor authentication (2FA) or multi-factor authentication has been one of the best and most secure go to gold standard of cybersecurity.   Many are still adopting it at a fast rate however there still are many not using it.

There are many cyber security solutions and services out there, but you cannot build any security solution without two-factor authentication enabled.

In an interesting turn of events, a professor at the Rochester Institute of Technology professor suggested two-factor authentication (2FA) can be manipulated by bad cyber criminals.  His business article makes a strong case that managed IT services providers (MSP), IT departments, and other IT security professionals should not take this potential weakness for granted.

It is important to understand the fact that two-factor authentication (2FA) is not 100 percent guaranteed and by no means is this a reason to stop using it as no security tool or service is perfect.  Two-factor authentication (2FA) is still worth using as it still significantly decreases the likelihood of account compromises.

A recent The New York Times article stated that 2019 was a tough year for two-factor authentication (2FA) as many organizations were enabling two-factor authentication (2FA) thinking it was enough and ignored that a smart cybercriminal could still get access to your account.

When Two-factor Authentication Is Not Enough 1

So, where does two-factor authentication (2FA) stand today in 2021?

An online cyber security service recently caught up with a couple of noted cybersecurity experts for their thoughts on the current state of two-factor authentication (2FA) and there were some interesting points.

They all confirmed that two-factor authentication (2FA) is not perfect, but it is still safer than not using it at all.

The battle against cybercriminals and hackers is an ongoing battle with no sight of the end.  Organizations need to increase their spending on their IT cyber security budgets and also measure if the in-house team can handle all the new threats.

Whether and organizations is using two-factor authentication (2FA) or other any other technology such as biometrics, if an organization does not have the business culture about cybersecurity, then it will not matter what cyber security service you pick.

Corporate users are not always safe, and cybercriminals will find a way to access the network.  It is very important to continue cyber security education as well as changing your IT best practices as a regular routine.

Organizations need to increase spending on their IT infrastructure as well as hire the right IT professionals to keep the system and data secure.   Your IT partner should continue education in cyber security knowledge and skills.

The most potent weapon organizations and managed IT services (MSP) can deploy is not technology, it is educational.

When two-factor authentication is not enough?  There are ways to make it better.

When you use two-factor authentication (2FA) for security purposes, you usually gat an SMS message.  This message can be intercepted and decoded by cyber criminals.   To get around this, some organizations use Virtual Private Networks (VPN) connections on all devices as this will encrypt the data from point-to-point.

365 iT SOLUTIONS  is federally certified by the Canadian government under CyberSecure Canada certification.

Have Your Passwords Been Stolen in a Data Breach?

Our free data breach scan today will look at the Darkweb to investigate if your passwords have been stolen in a data breach.

365 iT SOLUTIONS  is a leading Cloud Services Providers Toronto and Managed Security Services Toronto.

365 iT SOLUTIONS  offers industry leading Managed IT ServicesManaged Security ServicesIT Support ServicesIT Outsourcing ServicesTech Support ServicesCloud ServicesBusiness continuity and disaster recovery (BCDR), and Cyber Security Training and Dark Web Monitoring as an IT consulting boutique firm in Toronto.

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Microsoft Launches Windows 365 Cloud Desktop

Organizations are excited to see Microsoft launch Windows 365 cloud desktop as remote users will have easy access as well as increased simplified cyber security for organizations.

 

Does your organization work with remote desktop or use VPN for connectivity?  Now organizations have the option to use Windows 365 cloud desktop to stream apps, settings, and content.  This will give organizations the ability to be more agile, secure, and productive using Windows 365 Cloud PC.

Windows 365 cloud desktop gives organizations the power to combine the power and security of the cloud with the versatility and simplicity of the PC.  It enables a variety of new scenarios for business in the competitive world.

What is offered with Windows 365 cloud desktop according to Microsoft?

  • The ability to purchase, provision, and deploy in minutes.
  • The ability to launch automated operating system (OS) updates.
  • The ability to give users access anywhere to their personalized Windows desktop experience.
  • The ability to create custom configurations for an elastic workforce.
  • The ability to continue working from where the user left off on the device of your choice.
  • The ability to optimized user experience on Windows endpoints.
  • The ability to scale on a per-user pricing.

Windows 365 cloud desktop is offer in two packages. Windows 365 Business that is designed for small businesses that want to deploy cloud PCs for up to 300 seats.  The good news is there are no technology prerequisites for the organizations, simply purchase, deploy, and manage.  Windows 365 Business is simple as you do not need an Azure subscription or an Active Directory (AD) domain controller.  Windows 365 Enterprise gives an organization much more control however not as much as Azure Virtual Desktop.  The good news is the pricing is simple and cheaper than Azure Virtual Desktop.

Windows 365 Cloud Desktop work in synch with other Microsoft cloud services such as Microsoft 365, Office 365 or any of Microsoft cloud services.  Microsoft reported that they do not expect compatibility issues and expect the majority of users to use QuickBooks, Adobe Creative Suite, and other mainstream applications.

What is not a recommended environment for Windows 365 cloud desktop?

Microsoft does not recommend Windows 365 cloud desktop for intense data processing requirements.  The Windows 365 Business Plan comes with a data cap of 20GB per user per month on the low end and up to 70GB per user per month on the high end. This is based on downstream and not upstream. This will only cause issues for organizations that try to use it for video editing.

What are the benefits to Windows 365 cloud desktop?

  • Desktop-as-a-Service (DaaS) – Windows 365 cloud desktop is far more cost effective that Desktop-as-a-Service (DaaS). For Desktop-as-a-Service (DaaS), you have a monthly payment for the hardware, software, licensing, and commitment.
  • Company Supplied Computer – If any organization wants to compare to a physical system, we can do easy math here on the business case. We will us the following example:

Lenovo E15 with i5 processor, 8GB of ram, and 256 GB SSD with 3-year warranty will cost you $1,350. An equivalent Windows 365 cloud desktop with an instance of 2 vCPUs, 8GBs of RAM, and 256GB of cloud storage will cost you $54 a month.

At first glance based on three years, the Lenovo laptop wins as it will cost you $1,350 compared to Windows 365 cloud desktop at $1,944 over the same period.

On a long-term outlook, the organization does not have to worry about replacing a legacy system, losing a system, or damaged system.  This also give organizations to have employees use their own devices to access company data and resources securely.

This will also include the ability to use Windows 365 cloud desktop features such as the ability to revert to previous versions, take a system snapshot, or recover the system.  Organizations also have the ability to use Microsoft Defender software as it is built in.

Windows 365 cloud desktop has just opened the possibilities for companies to be more competitive using technology and the possibilities are endless.

Have Your Passwords Been Stolen in a Data Breach?

Try our free data breach scan today and start protecting yourself from cybercriminals.

Going to the cloud or worried about security?  365 iT SOLUTIONS  is one of Canada’s first organizations to be CyberSecure Canada certified by the Canadian government.

We are your leading Cloud Services Providers Toronto and Managed Security Services Toronto.

365 iT SOLUTIONS  is a leading IT consulting boutique firm in Toronto offering industry leading IT solutions including Managed IT ServicesManaged Security ServicesIT Support ServicesIT Outsourcing ServicesTech Support ServicesCloud ServicesBusiness continuity and disaster recovery (BCDR), and Cyber Security Training and Dark Web Monitoring.

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Large Amounts of Corporate Data Are Stored on Employees USB Devices

As organizations try to keep their data safe from cyber criminals, there large amounts of corporate data stored on employees USB devices making security a large risk.

According to a report from an industry leading SaaS data protection company, there has been a 123 percent increase in the volume of data downloaded to USB devices by employees since the start of COVID-19.

Remote working and working from home (WFH) have become widespread due to coronavirus and many employees have been left to figure out how they have to deal with working remotely and remote file access.

According to the cyber security report, here are some interesting statistics:

  • 74 percent of that data is subject to data governance policies based on regulated industries.
  • 84 percent of cloud storage and USB devices have become the most preferred data storage after COVID-19.
  • 89 percent of data has moved outside an organization since the COVID-19
  • 80 percent of data hit the cloud or USB devices the first month following WHO‘s COVID-19 pandemic.
  • 72 percent increase of employees uploading a huge amount of data to the cloud,
  • 62 percent increase in malicious cyber security activity from external hackers.
  • 54 percent increase in incident response investigations required due to cyber security concerns.
  • 25 percent of small- to midsized-sized businesses (SMBs) use free cloud storage services.
  • 51 percent of companies use at least one cloud services storage platform.
  • 11 percent small- to midsized-sized businesses (SMBs) store banking data in cloud services.
  • 14 percent of organizations store medical records in free cloud storage services.
  • 87 percent believe the cloud is very secure when using use a free version of cloud storage services.

The good news is that organizations have accepted that the economic and health effects of COVID-19 however it now has them thinking outside the box when it comes to remote workers.  We may not know when something or this nature will ever happen again however remote employees trying to store classified data at across uncontrolled devices will always be an issue unless measures are taken.

Organizations management, IT departments, and managed IT services providers need to consider implementing data storage and security solutions that provide visibility into this behaviour.  This will ultimately give them full control and the potential to avoid a costly potential data breach.

Try our free data breach scan today and start protecting yourself from cybercriminals to find out if your passwords have been stolen in a Data Breach?

Going to the cloud or worried about security?  We are your leading Cloud Services Providers Toronto and Managed Security Services Toronto.

365 iT SOLUTIONS  is Toronto’s leading IT consulting boutique firm offering industry leading IT solutions including Managed IT ServicesManaged Security ServicesIT Support ServicesIT Outsourcing ServicesTech Support ServicesCloud ServicesBusiness continuity and disaster recovery (BCDR), and Cyber Security Training and Dark Web Monitoring.

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365 iT SOLUTIONS Ranked on Channel Futures MSP 501

365 iT SOLUTIONS Ranked on Channel Futures MSP 501—Tech Industry’s Most Prestigious List of Global Managed Service Providers

 Annual MSP 501 Identifies 365 iT SOLUTIONS as An Industry’s Best-in-Class Business

Growing Via Recurring Revenue and Innovation

JULY 14, 2021: 365 iT SOLUTIONS has been named as one of the world’s premier managed service providers in the prestigious 2021 Channel Futures MSP 501 rankings.

365 iT SOLUTIONS has been selected as one of the technology industry’s top-performing providers of managed services by the editors of Channel Futures.  For the past 15 years, Managed Services Providers (MSP) from around the globe have submitted applications to be included on this prestigious and definitive listing.  The Channel Futures MSP 501 survey examines organizational performance based on annual sales, recurring revenue, profit margins, revenue mix, growth opportunities, innovation, technology solutions supported, company demographics, and client demographics.

Managed services providers that qualify for the exclusive list must pass a rigorous review conducted by the research team and editors of Channel Futures.  Their mandate is to rank applicants using a unique methodology that weighs on financial performance according to long-term health and viability, commitment to recurring revenue and operational efficiency.

Channel Futures is pleased to name 365 iT SOLUTIONS to the 2021 MSP 501.

“I am thrilled to be on the top MSP 501 list again,” said Razmig Sagharian, President, 365 iT SOLUTIONS.  “Our company growth came from our hard-working team members, and 365 iT SOLUTIONS was one of the first managed services providers in Canada to achieve the new federal Cyber Secure Certification.”

The Channel Futures MSP 501 survey this year attracted a record number of applicants and was one of the most competitive in the survey’s history.  Winners are being recognized on the Channel Futures website and will be honored at a special ceremony at the MSP Summit held in Las Vegas as part of the Channel Partners Conference & Expo.

Since its inception, the Channel Futures MSP 501 has evolved from a competitive ranking into a vibrant group of innovators focused on high levels of customer satisfaction at small, medium, and large organizations in public and private sectors.  Today, many of their technology services and technology offerings focus on growing client needs in the areas of cloud, security, collaboration, and support of hybrid work forces.

“The 2021 Channel Futures MSP 501 winners are the highest-performing and most innovative IT providers in the industry today. They stand head and shoulders above the competition,” said Robert DeMarzo, vice president of content for the Channel Futures and Channel Partners Conference & Expo division of Informa Tech Channels. “Coordinated by Channel Futures MSP 501 editor Allison Francis, this year’s list was clearly one of the best ever on record.”

“Vendors that are aligned with the Channel Futures MSP 501 are driving a new wave of innovation in the industry. Through their partnerships they are demonstrating a commitment to moving the MSP and entire channel forward,” said Kelly Danziger, general manager of Informa Tech Channels. “We extend our heartfelt congratulations to the 2021 winners and gratitude to the thousands of MSPs that have contributed to the continuing growth and success of the managed services sector.”

The complete 2021 MSP 501 list is available on Channel Futures’ website.

Background

The Channel Futures MSP 501 2021 list is based on confidential data collected and analyzed by the Channel Futures editorial and research teams. Data was collected online from March 1-May 24, 2021. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, profit margin and other factors.

About

To be competitive in today’s economy, businesses need cost-effective IT services and IT consulting services they can count on. 365 IT SOLUTIONS believes in being long-term partners with our clients by providing proactive and hassle-free Managed IT Services, IT Support Services, IT Consulting, Cloud Services, IT Outsourcing, and IT Management.

Since 2003, 365 iT SOLUTIONS has developed a proven industry leading method of having a cost- effective IT services and IT solution to address all your information technology needs and business goals. As one of Toronto’s top boutique IT consulting and tech support services providers, we are extremely confident that our reliable managed IT services is unmatched in the industry.

About Channel Futures

Channel Futures is a media and events platform serving companies in the IT channel industry with insights, industry analysis, peer engagement, business information and in-person events. Our properties include Channel Futures MSP 501, recognizing the most influential and fastest-growing providers of managed services in the technology industry, Channel Futures DEI 101, honoring and celebrating those who have often been under-represented in tech channels; Channel Partners Events, delivering unparalleled in-person events, including Channel Partners Conference & Expo, The MSP Summit, and Channel Evolution Europe; and DEI Community Group, our initiatives to educate, support, promote, and sustain diversity, equity, and inclusion (DEI) in the IT channel industry. Channel Futures is part of Informa Tech, a market-leading B2B information provider with depth and specialization in the Information and Communications (ICT) Technology sector. Every year, we welcome 7,400+ subscribers to our research, more than 3.8 million unique visitors a month to our digital communities, 18,200+ students to our training programs and 225,000 delegates to our events. Channel Futures is where the world meets the channel; We are leading Channel Partners forward. More information is available at channelfutures.com.

 

Media Contact

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Ginette Andre

Associate Marketer, VIP Relations

ginette.andre@informa.com

 

Allison Francis

Editor, Channel Futures and MSP 501

allison.francis@informa.com

 

365 IT SOLUTIONS Unveils New Logo And New Office To Better Service Clients

Enzo Logozzo

365 iT SOLUTIONS

Director, Sales and Marketing

enzo@365it.ca

365 iT SOLUTIONS  is a leading Managed IT Services, Cloud Services, and Managed Security Services in Toronto.

365 iT SOLUTIONS  offers industry and award winning leading IT solutions including Managed IT ServicesManaged Security ServicesIT Support ServicesCloud ServicesBusiness continuity and disaster recovery (BCDR)Cyber Security Training and Dark Web MonitoringIT Outsourcing Services, and Tech Support Services,

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365 iT SOLUTIONS Awarded CyberSecure Canada Certification

365 iT SOLUTIONS is proud to announce that we are the 7th organization in Canada to achieve CyberSecure Canada Certification.

CyberSecure Canada is the country’s new cybersecurity certification program for small and medium-sized organizations.  The certification gives 365 iT SOLUTIONS a competitive advantage by letting organizations know we are a federally certified cyber security company and trusted business partner.

CyberSecure Canada Certification was developed by the Canadian Centre for Cyber Security with the consulting help of Canadian Cyber Security industry leaders.  The mandate of the CyberSecure Canada certification program is to help Canadian SMB (small and medium-sized business or small and midsized business) defend against the most common online cyber security threats as well as grow in today’s competitive digital economy.  When an organization becomes certified, it is announcing to its customers, clients, suppliers and investors that their sensitive data is safe within their network.

The Canadian federal government set two goals to help certify Canadian organizations:

  1. Help Canadian organizations boost their cybersecurity maturity by implementing baseline security requirements.
  2. Use the certification as a competitive advantage to assure customers that the firm is cyber security safe.

How can CyberSecure Canada Certification help your business?

The Canadian federal government is trying to make its CyberSecure Canada certification program easy by encouraging more small-and- medium-sized businesses to apply to be accredited.

  • It helps organizations against the most common cyber security threats based on the 80/20 rule.
  • An organization can achieve 80 percent of the benefit from 20 percent of the effort based on data on organizations below 500 employees.
  • It helps organizations defend against the most widespread cyber threats using easy-to-implement cyber security technical measures that are not expensive.
  • You could avert a business-crippling cyber-attack. The fallout from ransomware attacks and the theft of sensitive personal information such as banking details can be both in terms of impact to finances and reputation.
  • It helps organizations attract new business and investors as they can display the CyberSecure Canada certification mark.

What must my business do to become CyberSecure Canada Certified?

The most cost-effective approach is to find a CyberSecure Canada Certified managed IT services provider to help prepare and organize the certification process.  Once complete, the organization will need to find a certified CyberSecure Canada accredited certified body to audit your organization.  These ‘certified bodies’ are private organizations accredited by the Standards Council of Canada.

CyberSecure Canada Certification Step 1

You will need to contact a certified managed IT services provider if you need assistance or you can contact Cyber Security Canada stating interest in certification.

CyberSecure Canada Certification Step 2

You will need to implement the Baseline Cybersecurity controls with the assistance of a certified managed IT services provider or credited certification body.

CyberSecure Canada Certification Step 3

Submit documentation to Cyber Security Canada and undergo a certification audit from an accredited body.

CyberSecure Canada Certification Step 4

Once the required measures are in place and the necessary controls are verified and documented, your organization will be awarded certification with a 2-year expiration.   Prior to the expiry of the certification, your organization will need to repeat the certification process.   The renewal of certification will be much easier as you will already have the cyber security controls in place.

Cyber-Secure-Certification_2023- 356 it solutions

The CyberSecure Canada Certification Step Baseline Security controls

To achieve CyberSecure Canada certification, organizations will need to implement 13 controls set out by the Canadian Centre for Cyber Security.

The 13 CyberSecure Canada Certification controls are:

  1. Develop and implement a corporate response plan.
  2. Develop and implement a proactive patch management strategy.
  3. Develop and implement a proactive malware protection strategy.
  4. Develop and implement a secure strategy at protecting devices.
  5. Develop and implement a strong authentication protocol.
  6. Develop and implement a proactive cyber security employee training program.
  7. Develop and implement and effective backup strategy.
  8. Develop and implement a secure mobile devices strategy.
  9. Develop and implement strong perimeter defences.
  10. Develop and implement secure cloud services.
  11. Develop and implement website security.
  12. Develop and implement strong access controls.
  13. Develop and implement portable storage devices security.

How much will the CyberSecure Canada Certification cost?

The cost of certification will vary for organizations.  It will depend on several factors such as the Certified Body you choose, the size of your organization, and the complexity of your IT network.  The most cost-effective avenue would be to hire a certified CyberSecure Canada managed IT services provider as they can implement many of the 13 controls using their knowledge and tools.

The average time to achieve CyberSecure Canada Certification is approximately 12 months based on the state of your current IT infrastructure, IT policies, and IT procedures.  Due to existing cyber security policies and procedures in place, 365 IT SOLUTIONS was able to achieve full certification in 2 months.

365 iT SOLUTIONS  is a leading Cloud Services Providers Toronto and Managed Security Services in Toronto.

365 iT SOLUTIONS  offers industry leading IT solutions including Managed IT ServicesManaged Security ServicesIT Support Services, Cloud ServicesBusiness continuity and disaster recovery (BCDR)Cyber Security Training and Dark Web MonitoringIT Outsourcing Services, and Tech Support Services,

We Make IT Simple!

365 iT SOLUTIONS Awarded CyberSecure Canada Certification

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Questions You MUST Ask your Managed IT Services Provider

As a business owner, you know technology is critical to your success and here are questions you must ask your managed IT services provider.

This will ensure you have a clear understanding of your organization’s IT network, computers, and security.

Below are seven questions that are essential to ensure everything is updated and running smoothly.

1: How Are My Network Passwords Stored?

Your managed IT services provider has the keys to your network.  Managed IT providers have become prime targets for hackers and cybercriminals.  What secure systems do they use to secure and control access to your critical passwords and network information?  What safeguards prevent former employee or cybercriminals from stealing your passwords and data?

2: Who Validates Your managed IT services provider security?

Successful managed IT services providers work hard to stay on top of rapidly evolving cybersecurity measures. Your IT provider likely has many suggestions to improve your security but how is their security? Who is validating their cyber security measures?  Is your managed IT services provider externally audited (SOC2), satisfy Canada’s minimum standards (Cybersecure Certification), and whether they employ third-party security services, penetration testing, and vulnerability scanning.

3: Where does your cloud Infrastructure exist?

You should know if your managed IT services provider partner uses their own cloud or where it is located. This is a vital piece of information, so you are aware of their security standards. If they do host on their own cloud, you can ask what control over security they have as well as what standards they follow.

4: What kind of Remote Monitoring and Management do they use?

Not having Remote Monitoring and Management software has pitfalls such as disastrous security threats. Even thou your managed IT services provider has a Remote Monitoring and Management software, you need to ensure it is not freeware or use consumer grade software.  This will give your organization a layer of protection with network proactive monitoring services. These services must be secure and managed also to avoid something like the SolarWinds Monitoring and Management software hack.

5: What is Your Business Disaster Protection Plan?

A managed IT services provider should have confidence that they will have your organization protected from cybersecurity threats.  They will have a policy and procedure.  This well-developed plan should be available and able to break down for you upon request.  It should also be uniquely tailored to your organizations needs and specific industry cyber threats.

6: What type of tech support help desk support do they offer?

When your team has tech support issue, how and who will your team have access to?  Is it a single tech support person or an entire team based on the level of tech support issue?  The managed IT services support team should offer live help desk support for any technical problem.  This would lower downtime or lost productivity since they would handle the situation quickly.  For example, if you have a cyberattack incident, you should not have to wait on hold while your data is stolen, or your network is compromised.

7: What proactive security measures are they providing you?

The only way to increase your odds for safety from cyber criminals is to ensure your network is being proactively managed.  A proactive approach from your managed IT services provider means they will continually be looking for optimized solutions against cyber threats.  They will provide you with the best outcome that saves you money in the long run versus waiting for a disaster to happen.

Have Your Passwords Been Stolen in a Data Breach?

Try our free data breach scan today and start protecting yourself from cybercriminals.

Going to the cloud or worried about security?  We are your leading Cloud Services Providers Toronto and Managed Security Services Toronto.

365 iT SOLUTIONS  is Toronto’s leading IT consulting boutique firm offering industry leading IT solutions including Managed IT ServicesManaged Security ServicesIT Support ServicesIT Outsourcing ServicesTech Support ServicesCloud ServicesBusiness continuity and disaster recovery (BCDR), and Cyber Security Training and Dark Web Monitoring.

We Make IT Simple!

 

 

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Managed IT Services vs Internal IT Department

As many organizations adapt the ever-changing world, the internal IT department has been challenged with new technology resulting in organizations asking what is the difference with managed IT services vs internal IT department?

Roll back the clock to years ago, and most organizations had an internal network administrator.  Most of them would hire a junior network administrator to ensure the organization had redundancy in case the network administrator was “hit by a bus.”

As with any other position or department, there is strength in numbers and the majority of these positions are seen as a cost-effective investment to protect the organization.  At this time there really was no managed IT services as it was still a new concept, so it was hard to make a case of managed IT services vs internal IT department.

The internal IT department network administrator perspective.

When organizations lose their network administrator or rely on a junior network administrator, there is a large gap in knowledge and experience.  This when organizations learn of the information they have compared to the information in the head of the former network administrator. This can be a thousand questions about access permissions  and infrastructure configurations. There will be a lot of reverse engineering trying to figure many things.  This can result in lost time, loss productivity, and worse loss of data.

 

Managed IT Services vs Internal IT Department 1

Fast forward to now and how managed IT services covers the gap.

The article title is managed IT services vs internal IT department however this is not about replacing an IT department, this article is about filling the gap and supporting an internal IT department.

Let us use the situation above where an organization lost their senior network administrator and now only have the resources of a junior network administrator missing information.  An organization can hire another senior network administrator that will be expensive, highly skilled, but the organization will still be reliant on one person.

Another option would be to hire a managed IT services provider to support the junior network administrator for less than the cost of one senior network administrator.   Managed IT services providers provide business proactive IT management and support for organizations.  They provide more in-depth IT investments without the burden of managing a large IT department.

Many organizations also use managed IT services providers to leverage advanced new cloud technology solutions since investing in and maintaining their own data centre infrastructure is too costly.  A strong IT strategy is key to the growth of most businesses; ensuring IT supports growth and reduces, rather than adds to, risk.

It is not about managed IT services vs internal IT department, it is how they work together to form a win-win solution for organizations.

Managed IT services has now been around for many years.  Organizations should look beyond just a managed services provider and find a technology partner that aligns business goals with technology and budgets.

Have Your Passwords Been Stolen in a Data Breach? Try our free data breach scan today and start protecting yourself from cybercriminals.

Going to the cloud or worried about security?  We are your leading Cloud Services Providers Toronto and Managed Security Services Toronto.

365 iT SOLUTIONS  is Toronto’s leading IT consulting boutique firm offering industry leading IT solutions including Managed IT ServicesManaged Security ServicesIT Support ServicesIT Outsourcing ServicesTech Support ServicesCloud ServicesBusiness continuity and disaster recovery (BCDR), and Cyber Security Training and Dark Web Monitoring.

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Industry Insights IT Security IT Solutions Managed IT Services

What is CyberSecure Canada

Many organizations are receiving calls about this service so you may be asking what is CyberSecure Canada?

The Canadian government launched CyberSecure Canada.  It is a national cybersecurity certification program for small and medium-sized organizations.

Their mandate is to enhance organizations competitive advantage by letting their partners, client, and supply chain know they are a certified trusted business partner.

What is CyberSecure Canada Certification?

The Cybersecure Canada certification program helps organizations implement certification requirements so they can protect themselves against cyberattacks.  This will ensure they protect their business, their clients, and partners.

This program is a proactive step toward securing Canadian organizations from cyber threats.  The program is designed for organizations with less than 500 employees.

Why get CyberSecure Canada certified?

  • It will improve your competitive edge within your industry.
  • It will reassure your clients, partners, investors, and suppliers.
  • It will show that valuable data is secure to a standard.
  • It will limit impacts to your organization from cyberattacks.
  • It will reduce financial loss, reputation damage and protect critical infrastructure.
  • It will ensure your organization is eligible to compete in opportunities that require cybersecurity certification.
  • It will show that your security is adequate.
  • It will show that you are not risky organization.
  • It will Lower your cyber insurance premiums with certain carriers.

Is it hard to get CyberSecure Canada certified?

It is not an easy fast process however it is not as in-depth as a SOC2 Type II audit.  It will take work from management, human resources, IT department, managed IT services provider, and many more departments or professionals. You will need to pass thirteen controls published by the Canadian Centre for Cyber Security.  You can then apply for certification at www.canada.ca/cybersecure.  You will then work with an accredited certification body that audits your organization.   This must be repeated every two years to maintain certification.

What are the 13 Security Controls for CyberSecure Canada?

  1. What is the plan to recover from a cyber attack (Incident response plan)
  2. How do you handle patch management (Automatic patching)
  3. How do you securely configure your devices (Device configuration)
  4. What do you use to install and monitor systems (Security software)
  5. Do you use multi-factor authentication controls (Authentication)
  6. How do you handle ongoing team education on cybersecurity (Training)
  7. How do you backup and perform data encryption (Data Protection)
  8. What controls do you use to secure mobile devices (Mobility)
  9. Do you use a firewall in your network (Perimeter)
  10. What is the security posture of your IT partners (Outsourced IT services)
  11. What security do you use on your website (Websites)
  12. What limitations do you place on access to data and services (Access controls)
  13. What security, encryption, and disposal do you use for storage media (Portable storage)

How much does CyberSecure Canada certification cost?

The cost to get CyberSecure Canada certified will depend on your unique organization needs.  You will need to pay for registration as well as the audit. There are many certification bodies listed at www.canada.ca/cybersecure so find the one that works best for your organization.

Have Your Passwords Been Stolen in a Data Breach? Try our free data breach scan today and start protecting yourself from cybercriminals.

Going to the cloud or worried about security?  We are your leading Cloud Services Providers Toronto and Managed Security Services Toronto.

365 iT SOLUTIONS  is Toronto’s leading IT consulting boutique firm offering industry leading IT solutions including Managed IT ServicesManaged Security ServicesIT Support ServicesIT Outsourcing ServicesTech Support ServicesCloud ServicesBusiness continuity and disaster recovery (BCDR), and Cyber Security Training and Dark Web Monitoring.

We Make IT Simple!